TRICARE Beneficiary Services Representative

Make a Difference – Join Our Leidos TRICARE Team in Vilseck, GermanyAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.What You’ll Do:Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.Claims Assistance: Provide basic claims status updates and support.Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.Basic Qualifications:High School diploma or GED, or equivalent years of experienceU.S. CitizenshipSOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoDEligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)3+ years of customer service experienceEssential Skills:Fluent in English with strong written and oral communicationProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Effective at delivering presentationsAbility to tactfully communicate with others, both in person and on the phoneSelf-starter, able to work independently and with minimal supervisionStrong organizational, time management, and multitasking abilitiesHigh attention to detailPreferred Qualifications:Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS GenesisWork background in the following areas:U.S. military healthcare delivery system or civilian managed careMedical or clinical environmentMHS Genesis or civilian healthcare systems, medical claimsSALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. Original Posting Date:2025-02-01While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $30,550.00 - $55,225.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.