Beauty Expert

The RoleWe’re looking for an ambitious and energetic Training Manager to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be helping to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential. You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers they interact with.  You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team. Role Accountabilities1. Taking direction from the Travel Retail Manager, lead the effective and inspirational delivery of all defined training materials acrossCharlotte Tilbury ‘Magic Experience” service model and intermediate artistry developmentFull Curriculum facilitation including induction, social and developmental trainingOperational business management & area education strategyAll new launch NPD and Skincare TrainingThe Learning Management SystemMonitor KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager to ensure the continual improvement of the training provided and learning outcomes.2. Working in collaboration with the Travel Retail Manager, define a training and development plan for the area to achieve retail expectations, coveringAccelerating high potential/high performance individuals using the development pathway and certification processManaging and addressing under-performanceEmployee survey and engagement feedbackLogin, completion & engagement on the Learning Management SystemOptimising social advocacy with the store Succession planning for the area and across areas3. Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business viaRegular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-upHigh quality virtual and physical training sessionsFeedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.Leading by example on counter and online during all events, meetings, and trainings.4. Being the ultimate brand ambassador & executing artistry excellence viaFluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledgeLeads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards.Role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store.Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert.Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.Reporting RelationshipsReporting to the Travel Retail Manager, Hong Kong, SEA & KoreaWork closely with Field Team, Global TR Training Team, HKMO Training TeamKey Selection CriteriaExperience working within the beauty industryProven experience in coaching to deliver high performanceClear, consistent and motivational communication styleExcellent presentation skills and classroom deliveryStrong commercial awareness and understanding of how to build capability to drive growthAble to identify training needs, learning outcomes and deliver content and coaching to meet theseStrong interpersonal skills and a team-playerPositive approachIndependent and proactive working styleEnjoys working at paceMust be able to travel within APAC, if required, globally