User Support Consultant

vor 2 Wochen

remote de LucaNet Vollzeit

The Role Following the recent investment and planned growth by Lucanet, we anticipate that the number of customers using our flagship products, will increase substantially in the near future. Therefore, we require additional user support to ensure all of our customers are getting the most from our product suite. Your role will be to provide assistance to our customers so that they can troubleshoot their problems & issues. Sometimes this will be something simple like a user input error and you can guide them through our platform to their desired outcome. Other times this will be something more technical that you will be required to liaise with various other teams within our business in order to solve in an efficient & suitable manner for the customer. This is an exciting time to be joining as we go through a period of sustainable growth, there will be challenges along the way but you are able to play an important part in helping us navigate those and providing a best-in-class service to our customer base. This is a fully remote role with the opportunity to attend the LucaNet offices in Berlin at your own discretion. What you'll do Being the single point of contact for our customers Contribute to knowledge-based articles & guides To help our users with challenges (via phone & remotely) What you bring to the table You have a background in Economics, Accounting or a comparable discipline [ESSENTIAL] You are a strong communicator, both verbally and in writing, across German & English (C1+) [ESSENTIAL] You enjoy, and have previous experience, helping customers by finding solutions & overcoming the challenges they are facing with their software products [ESSENTIAL] A strong knowledge of MS Office, especially Excel You are a team player but have the ability to work independently when required Perks at work LucaFlex  – We enable you to determine your work schedule and location according to your needs Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you our mobile work options or a sabbatical Team Spirit  – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together Learning & Developmen t – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so Charity Time – We support you in taking the time to do some good Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need. Generous vacations – We encourage you to take time off to relax, travel, and recharge – We support your personal and professional development in a targeted manner with our employee development process Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances JobRad – We have partnered with JobRad so that you can find your dream bike supported by us Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas

  • Technical Consultant

    Vor 5 Tagen

    Remote (DE), Frankfurt am Main Job offers ID-ware Vollzeit 40.000 € - 60.000 € pro Jahr

    Was bieten wir an? Internationales Wachstum: Werde Teil eines dynamischen internationalen Teams, in dem Deine Fähigkeiten zur globalen Expansion beitragen. Nimm Herausforderungen an und ergreife Chancen, während wir weiter wachsen.Urlaubsanspruch: Du hast 30 Urlaubstage pro Jahr, um Dich zu erholen und neue Energie zu tanken.Innovatives Arbeitsumfeld:...

  • CRM User Analyst

    Vor 7 Tagen

    Remote, Deutschland JobLeads Careers Vollzeit 40.000 € - 80.000 € pro Jahr

    What it's all about The Team:Join a forward-thinking, AI-first company that values autonomy, innovation, and measurable impact. Our Business Intelligence team plays a critical role in connecting data with decisions—fueling smarter growth and user-centric strategies. With a flat structure, flexible remote culture, and a team of over 100+ collaborators...

  • Senior / Principal SAP Consultant EWM (w/m/d)

    vor 2 Wochen

    DE io Vollzeit

    Senior / Principal SAP Consultant EWM (w/m/d) Heidelberg, München, Leonberg/Stuttgart, Berlin, Dortmund, Homeoffice/Remote, Kaiserslautern, Würzburg, Düsseldorf Was erwartet dich Als Teil des Teams berätst du unsere (Neu-)Kunden mit SAP EWM-Systemen von der Konzeption bis hin zur Implementierung Die Optimierung der Logistikprozesse, inkl. deren...

  • Senior Service Designer

    vor 2 Wochen

    remote, de Service Design Network Vollzeit

    This role aligns against Senior Service Designer from the Government Digital and Data FrameworkThese are exciting times at Justice Digital. We have a clear vision: to develop a digitally enabled justice system that’s better and simpler for everyone. This inspiring mission drives us, and we’re seeking talented people who are equally passionate and ready...

  • SAP FI/CO Senior Consultant

    Vor 5 Tagen

    Remote, Germany Nagarro Vollzeit 80.000 € - 120.000 € pro Jahr

    Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 37 countries, to be exact). Our work...

  • Senior Consultant

    Vor 5 Tagen

    Hamburg, Remote, Deutschland OpenTAS Vollzeit 80.000 € - 120.000 € pro Jahr

    Context of the Role Our Terminal Management System (TMS), OpenTAS, supports the logistics and operations of Tank Terminal Operators. The Senior Consultant will lead the successful delivery of OpenTAS projects jointly with project management, ensuring high standards of performance, innovation, and customer satisfaction.

  • Consultant Experience Design

    Vor 7 Tagen

    Hamburg, remote, Düsseldorf, remote, München, Deutschland Eraneos Vollzeit 60.000 € - 90.000 € pro Jahr

    What you will find with us Everything we do will lead to a lead, at least. Most likely to a transaction.We truly want to transform digital sales and marketing. This means always starting with a human-centered perspective, working your way towards the business, and then connecting the experience with state-of-the-art technology. A multifaceted job, asking...

  • National Expert: Support to NDC3.0 and LT-LEDS Processes, Saint Kitts

    Vor 5 Tagen

    Remote, Deutschland Climate Analytics Vollzeit 60.000 $ - 120.000 $ pro Jahr

    Job description Background and objective of the assignment Saint Kitts and Nevis is embarking on the preparation of its NDC 3.0 and its first Long-Term Low Emissions Development Strategy (LT-LEDS). These two national climate documents are being developed through a single integrated process, ensuring alignment across near-, medium-, and long-term climate...

  • National Expert: Support to NDC3.0 and LT-LEDS Processes, Saint Kitts

    Vor 2 Tagen

    Remote, Deutschland Climate Analytics Vollzeit 30.000 $ - 40.000 $ pro Jahr

    Job description Background and objective of the assignment Saint Kitts and Nevis is embarking on the preparation of its NDC 3.0 and its first Long-Term Low Emissions Development Strategy (LT-LEDS). These two national climate documents are being developed through a single integrated process, ensuring alignment across near-, medium-, and long-term climate...

  • User Acquisition Manager

    vor 2 Wochen

    de Fabulous Vollzeit

    We are seeking a driven individual to manage and scale web & web-to-app campaigns while optimizing performance across channels. In this role, you will spearhead the launch of new channels, enhance existing ones with rigorous testing, and craft innovative strategies to support our growth efforts. Prior experience with Google Suite (Search and Display) is...