IT Team Coordinator Servicedesk
vor 2 Wochen
Job DescriptionAs IT Team Coordinator for the Service Desk, you’ll work in our Global IT Support Team and help ensure incidents and requests are handled in a good and steady way. You’ll be part of a truly international company with a clear purpose and strong growth ambitions, where reliable IT support matters for everyday work.Your main focus is to lead and support the team, keep the daily flow running smoothly, and step in on more complex cases when needed.Key responsibilities:Team Management Lead and develop a regional team of Service Desk Specialists.Create clear ways of working, give feedback, and support performance.Drive improvements in daily operations and team routines.Work closely with IT management on priorities and service development.IT Service ManagementPrioritise incidents and service requests, and ensure reliable, timely handling.Review global tickets and work as a member of the global IT support organization. Escalate suspected security issues to Group Security.Spot recurring issues and drive improvements with service owners.Ensure tickets are followed up in ITSM and users get regular updates.User Support Coordinate and drive onboarding and offboarding.Support users in difficult cases with clear, friendly communication.Help explain policies and handle requests that are out of scope.Asset Management Ensure laptops, phones and equipment are prepared and delivered on time.Keep asset records up to date in the system.Manage local IT equipment and stock in your region.QualificationsBachelor’s degree in Computer Science or related field of study. ADA certification or willingness to obtain it with TOMRA.5 years of experience in similar positions. Strong ITSM know-how; ITIL or similar certification is an advantage.Solid knowledge of Windows client OS, Office 365 and collaboration tools (Exchange, Teams, O365).Experience in L2/L3 support; knowledge of servers, storage and networks is a plus.Native/Fluent in German, proficient in English.Excellent communication, leadership, and interpersonal abilities with a strong team-oriented mindset.Highly customer-focused with a natural sense of empathy and problem-solving approach.Additional InformationOur Benefits 30 days annual leave.Supported company pension scheme.Supported group accident insurance.International SOS for private use.Hybrid working principles, flexible working hours.Opportunity to purchase TOMRA shares.Employee benefit discounts for TOMRA Online Shop.Company (e-) bike leasing.Gym membership coverage support.Office comfort: free parking spaces, canteen, coffee machines.Professional and personal development: learning on the job, specialized course, conferences etc.Coaching opportunities - Individual Development Programs.Inclusive culture with active ERG groups (Women, LGBTQ+, Roots).Norwegian corporate culture (no hierarchical thinking, transparent communication culture).
-
IT Team Coordinator Servicedesk
Vor 7 Tagen
Langenfeld, Nordrhein-Westfalen, Deutschland Tomra Vollzeit 30.000 € - 60.000 € pro JahrCompany Description TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading...
-
IT Team Coordinator Servicedesk
vor 2 Wochen
Langenfeld, Nordrhein-Westfalen, Deutschland Tomra Vollzeit 45.000 € - 75.000 € pro JahrCompany Description TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading...
-
IT Team Coordinator Servicedesk
vor 1 Woche
Langenfeld, Nordrhein-Westfalen, Deutschland Tomra Vollzeit 40.000 € - 80.000 € pro JahrCompany Description TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading...
-
IT Team Coordinator Servicedesk
vor 1 Woche
Langenfeld, Deutschland TOMRA Vollzeit 45.000 € - 65.000 € pro JahrCompany DescriptionTOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading...
-
IT-Mitarbeiter (m/w/d) Servicedesk [Kziff. RM8954]
vor 2 Wochen
Langenfeld, Deutschland L&W CONSOLIDATION GmbH VollzeitVertrauen verbindet Jetzt bewerben IT-Mitarbeiter (m/w/d) Servicedesk [Kziff. RM8954] Aufgaben Anlaufstelle für Mitarbeiter mit IT-Störungen und IT-Fragen Administration von Useraccounts in verschiedenen Systemen Schwerpunkte: MS365, Windows 11, Citrix, AD, Netzwerklaufwerke, Netzwerkfreigaben, VPN Ticketerstellung, Ticketbearbeitung, Ticketmonitoring,...
-
IT Team Coordinator Service Desk
Vor 2 Tagen
Langenfeld, Deutschland TOMRA VollzeitStellenbeschreibungAls IT Team Coordinator für den Service Desk arbeiten Sie in unserem Global IT Support Team und tragen dazu bei, dass Incidents und Anfragen zuverlässig und strukturiert bearbeitet werden. Sie sind Teil eines wirklich internationalen Unternehmens mit klarer Mission und starken Wachstumsambitionen, in dem verlässlicher IT-Support für...
-
IT Team Coordinator Service Desk
vor 22 Stunden
Langenfeld, Rhineland-Palatinate, Deutschland TOMRA Vollzeit 45.000 € - 80.000 € pro JahrUnternehmensbeschreibungTOMRA wurde 1972 gegründet – auf Basis der Entwicklung, Herstellung und des Verkaufs von Leergutrücknahmeautomaten (Reverse Vending Machines, RVMs) für die automatisierte Sammlung von gebrauchten Getränkeverpackungen. Heute bietet TOMRA Lösungen für die Kreislaufwirtschaft mit fortschrittlichen Sammel- und Sortiersystemen...
-
IT Team Coordinator Service Desk
vor 24 Stunden
Felix-Wankel-Straße , Langenfeld (Rheinland), Deutschland Tomra Vollzeit 40.000 € - 80.000 € pro JahrUnternehmensbeschreibung TOMRA wurde 1972 gegründet – auf Basis der Entwicklung, Herstellung und des Verkaufs von Leergutrücknahmeautomaten (Reverse Vending Machines, RVMs) für die automatisierte Sammlung von gebrauchten Getränkeverpackungen. Heute bietet TOMRA Lösungen für die Kreislaufwirtschaft mit fortschrittlichen Sammel- und Sortiersystemen...
-
Werkstudent (m/w/d) in der IT
vor 2 Wochen
Langenfeld, Deutschland Fusion IT GmbH & Co. KG Vollzeit 17.000 € - 40.000 € pro JahrDu möchtest praktische Erfahrungen im IT-Support sammeln, am besten gleich möglichst an möglichst vielen Anwendungsfällen? Du möchtest dich schnell weiterentwickeln, viele neue Dinge lernen und danach beurteilt werden, was du leistest, nicht, wie lange du schon im Unternehmen bist oder wen du aus der Führungsriege kennst?Dann bist Du genau die...
-
Wastewater Coordinator
vor 2 Wochen
Langenfeld, Deutschland MacDermid Enthone Industrial Solutions Vollzeit**Challenge Yourself and Impact the Future!**: MacDermid Enthone Industrial Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. We strive to embody the five “Elements of...
