[EHQ] EU MS B2B ID Training Academy Manager

Since the company was founded in 1958, our goal has been to enhance the lives and lifestyles of our customers through intelligent product features, intuitive functionality and exceptional performance. Today, millions of households around the world enjoy our products, whether TVs, audio, PC products or home appliances. In many areas of electronics, we are now among the world market leaders. This is not least due to the long-standing trust of our passionate and demanding customers. We are breaking new ground, bringing forth innovations and already today enable the technology of the future. Stay one step ahead and embrace our motto: "Life's Good" For our EU MS B2B organisation, we are looking for a: Position: Department: Location: [EHQ] EU MS B2B ID Training Academy Manager LGEEBA.EU MS B2B Business Department Eschborn Your responsibilities Come join our team in the exciting world of LG B2B Display technology. Cutting-edge technology and stunning design products like LG MAGNIT are including LG LED Signage, Digital signage, OLED Signage, Hotel TV line-up and Software. As Training Academy Manager, you will motivate, engage and skill partners and in-house members on LG Information Display products and sales skills via both digitally enhanced virtual and in-person trainings (LG Information Display: LED Signage, Digital Signage, Hospitality TV, and Software Solutions). Define and develop the learning program strategies and processes to develop the expertise Lead to analyze business needs, prioritize program road maps, then design and develop the programs and associated curriculum and training materials to meet those needs Lead to measure, evaluate and report on the effectiveness and business impact of your learning programs Work with subsidiary trainers leveraging best practices and processes to develop your business and deliver results Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs and improve learning effectiveness and speed to proficiency Evangelize LG B2B Training & Certification at company and industry events Communication with partner companies (System integrators), SW developers and end-customer companies (IT departments) for project proposal and implementation Technical support for pre-sales engineering and sales of LG Commercial TV, Signage and SW solutions Driving activities of knowledge building and capability enhancing for partner companies and LG members, through its training academy Engaging and developing technical cooperation with technical solution providers Designing the best quality of proposal including SW and HW solutions Provide on-site support and troubleshooting Regular communication with customers, local subsidiaries and HQ Your qualifications 5+ years of experience to design and develop highly technical training programs and curriculum materials for international technical support organizations 5+ years of experience managing curriculum development programs Experience working with industry standard Learning Management Systems (LMS) and reporting and measuring training results and learning effectiveness 5+ years of program and project management experience including managing multiple concurrent projects and managing process improvement efforts Experience managing the design and development of assessments and certification or accreditation programs ideal Experience managing the review processes for training content and materials Experience designing and developing training for AV/IT/technical teams and technical support or related positions Extensive experience with LMS and familiarity with online learning technology and virtual delivery technology ideal Experience analyzing and presenting detailed metrics using tools like Excel, Virtual Event and LMS Experience editing and creating educational video Knowledge of Programming on HTML, Javascript, Audio/Video, LED, CMS Solution, IT Excellent facilitation & presentations skills and ability to deliver training in an engaging fashion Fluent in English, written and spoken (other European languages will be an added value)