Aktuelle Jobs im Zusammenhang mit Senior Customer Success Manager - Düsseldorf - NiCE Cognigy
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Senior Customer Success Manager
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland NiCE Cognigy Vollzeit 80.000 € - 120.000 € pro JahrAbout CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy...
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Senior Customer Success Manager
vor 1 Tag
Düsseldorf, Nordrhein-Westfalen, Deutschland NiCE Cognigy Vollzeit 60.000 € - 100.000 € pro JahrAbout CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy...
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Customer Success Manager
vor 2 Wochen
Düsseldorf, Deutschland Basware VollzeitJob Description As a Customer Success Manager, you will be part of the Basware Customer Success organisation focused on our Strategic accounts. The role of Customer Success is to provide services that help Basware customers adopt, optimise, and accelerate the benefits of their Basware solutions and services. This position, based in our Düsseldorf/Munich...
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Customer Success Manager
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Basware Vollzeit 60.000 € - 120.000 € pro JahrApplications are considered on a rolling basis DüsseldorfHybridJob DescriptionAs a Customer Success Manager, you will be part of the Basware Customer Success organisation focused on our Strategic accounts. The role of Customer Success is to provide services that help Basware customers adopt, optimise, and accelerate the benefits of their Basware solutions...
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Customer Success Manager
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland LexisNexis Legal & Professional Vollzeit 40.000 € - 80.000 € pro JahrPosted Today Full time Germany - Düsseldorf LexisNexis +1 more locationPosition: (Junior) Customer Success Manager– Nexis SolutionsOrt: Düsseldorf / hybrid / VollzeitSprachen: Deutsch und EnglischÜber unsLexisNexis Global Nexis Solutions, ein Unternehmen, das Kunden in über 150 Ländern betreut, ist Teil von RELX – einem weltweit führenden Anbieter...
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Customer Success Manager
vor 1 Tag
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu GmbH VollzeitGestalte die Zukunft von Live-Entertainment-TechWillkommen bei vivenu – dem globalen Vorreiter für Event-Ticketing-Technologie und einem der weltweit schnellst wachsenden Tech-Unternehmen im Live-Entertainment. Wir revolutionieren Ticketing für internationale Größen wie die Grammys, die Golden Globes, die Stanford University und den Hockenheimring –...
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Digital Customer Success Manager
vor 1 Woche
Düsseldorf, Nordrhein-Westfalen, Deutschland Akeneo Vollzeit 60.000 € - 100.000 € pro JahrAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we create...
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Customer Success Manager
vor 21 Stunden
Düsseldorf, Deutschland NICE VollzeitAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?Seize the opportunity to...
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Customer Success Manager
vor 1 Woche
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu GmbH Vollzeit 80.000 € - 120.000 € pro JahrGestalte die Zukunft von Live-Entertainment-TechWillkommen bei vivenu - dem globalen Vorreiter für Event-Ticketing-Technologie und einem der weltweit schnellst wachsenden Tech-Unternehmen im Live-Entertainment. Wir revolutionieren Ticketing für internationale Größen wie die Grammys, die Golden Globes, die Stanford University und den Hockenheimring - und...
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Customer Success Manager
vor 1 Tag
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu VollzeitGestalte die Zukunft von Live-Entertainment-TechWillkommen bei vivenu – dem globalen Vorreiter für Event-Ticketing-Technologie und einem der weltweit schnellst wachsenden Tech-Unternehmen im Live-Entertainment. Wir revolutionieren Ticketing für internationale Größen wie die Grammys, die Golden Globes, die Stanford University und den Hockenheimring –...
Senior Customer Success Manager
vor 2 Wochen
About CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team. Why you’ll love working at Cognigy - Our promise to youWe empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.Your new role - Senior Customer Success ManagerLocation: Germany - Remote / Hybrid (must be based in Germany)Seize the opportunity to become a catalyst for outcomes, driving unparalleled value in the cutting-edge landscape of enterprise AI software Your expertise will guide the strategic implementation of Cognigy's technology, directly linking every customer interaction to measurable business success. As the architect of business value, you’ll manage customer health, devise value-centric sales strategies, and synchronize seamlessly with cross-functional teams to ensure clients not only realize but also maximize the potent benefits of their investment. The success of your customers is your passion and motivation Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company. Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. Requirements About you At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience. An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. Openness to travel up to 30% of the time within Europe, including preparedness for occasional international conferences or meetings. A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. Fluency in German and English is essential A personal alignment with our company’s values and culture, contributing positively to our work environment. Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes. Growth PotentialAt Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.BenefitsLife at Cognigy - What we offer youWe are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include - Attractive and performance-oriented salary Company Pension Scheme 25 days paid leave, plus 5 floating days, plus public holidays Unique opportunity to help build and shape the company, with little hierarchy Flexible working options Colleague recognition, reward and celebration events Global Employee Assistance Program ClassPass membership, giving you access to a variety of fitness and wellness experiences Ongoing learning and development opportunities, including Udemy One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more Equal Opportunity Employer Statement Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
