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Ambassador Client Relations Centre
vor 2 Wochen
Ambassador (m/f/d) Client Relations Centre
A full-time position at our Headquarters in Hamburg starting 1 of April
'As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)'
Andrea – CRC Manager
Indulge your passion…
Advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
Liaising with clients by phone, e-mail and Chat in the respective languages: Italian and English is a must; two other languages (French, Spanish or German) would be a plus
Recognizing and strengthening customers' interest in purchasing, converting their interest into phone orders.
Generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
Accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems.
Supporting customers by phone entering online orders.
Independent handling of customer requests for repair status, price, facilities and technical explanations.
Handling of complaints via phone, email or chat
Monitoring delivery times; Collaboration with the distribution centre in terms of availability and delivery dates
Check of creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention.
You'll have…
Completed university studies, training in retail or comparable education
Excellent Knowledge of Italian. German and English are mandatory in any case.
Excellent verbal and written communication.
Professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales.
Sales experience / contact with customers in retail is an advantage
positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods.
Strong customer orientation
Basic knowledge of MS Office is required; knowledge of SAP is a plus.
Passion and dedication to represent Montblanc as a brand Ambassador
Flexibility and strong resilience in stressful situations
Willingness to work sometimes on Saturdays and holidays.
In a culture that…
has combined tradition with a pioneering spirit for over years
extends its innovative approach far beyond product development
brings together individuality, enthusiasm and the joy of creativity
is cosmopolitan, vibrant and diverse
invites you to go above and beyond as part of a team
is willing to allow you to develop it, shape it and leave your mark on it
In return, you'll get…
an international environment and good development opportunities
flexible working hours
an attractive company pension scheme
site services such as: canteen, on-site café and laundry service
company sports and other health programs
discounted Urban Sports membership
a subsidized ticket for local public transport (HVV-ProfiTicket)
an employee car park and free charging stations for electric vehicles
German company bike and a secure bicycle parking area
special conditions on Montblanc products and products from other Group brands
employee benefit portals
30 days holiday
regular events for employees
various further training opportunities
In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
Apply directly online via the applicant portal and contact Kira Prinzenberg ( if you have any questions.
We look forward to receiving your application and to meeting you The HR team
