Customer Operations Specialist, Western EU
Vor 3 Tagen
Requisition Number: 66055
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
Join our team as a Customer Service Representative and make a significant impact on Business to Business (B2B) customer satisfaction.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
For our team in Berlin, Germany, we are looking for a
Customer Operations Specialist, Western EU & North Africa (m/f/d)
Key Responsibilities
Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s) Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries Communicate product failures to engineering and product development teams via SAP Liaise with internal teams to ensure timely notification, action, and resolution of client issues Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences Attend necessary product training classes to enhance product knowledge and stay up to date with industry trendsExperiences/Education - Required
You are a born 'detective' and love paying attention to details Excellent verbal and written communication skills to effectively interact with customers You are a self-starter who takes initiative and thrives in a fast-paced environment Confident utilizing search engines to get a task done Experience with MS Office Technology enthusiast Familiarity with Service Cloud and SAP is a plus Strong ability to learn and work independently or collaboratively with minimal supervision Fluent French and English languages, other European languages are beneficial-
Finnish Customer Service Specialist Banking
Vor 7 Tagen
Berlin, Berlin, Deutschland WS Customer Service Solution VollzeitWS Customer Service SolutionDas bieten wir Ihnen:We are looking for Customer Service Specialists (m/f/d) who display outstanding qualities. You'll provide professional and amazing customer service in a banking environment. So what will you be doing...?Providing fantastic service and support to Finnish customers over the phone and in writing Advising Finnish...
-
Finnish Customer Service Specialist Banking
Vor 7 Tagen
Berlin, Berlin, Deutschland WS Customer Service Solution VollzeitDas bieten wir Ihnen:We are looking for Customer Service Specialists (m/f/d) who display outstanding qualities. You'll provide professional and amazing customer service in a banking environment. So what will you be doing...?Providing fantastic service and support to Finnish customers over the phone and in writing Advising Finnish customers on all types of...
-
Finnish Customer Service Specialist Banking
Vor 4 Tagen
Berlin, Berlin, Deutschland WS Customer Service Solution VollzeitWS Customer Service SolutionDas bieten wir Ihnen:We are looking for Customer Service Specialists (m/f/d) who display outstanding qualities. You'll provide professional and amazing customer service in a banking environment. So what will you be doing...?Providing fantastic service and support to Finnish customers over the phone and in writing Advising Finnish...
-
Specialist, Sales Support
Vor 4 Tagen
Berlin, Berlin, Deutschland Western Union VollzeitSales Support Spezialist - Deutschland Haben Sie Erfahrung im Kundendienst? Möchten Sie für ein globales Unternehmen im Geldtransfer Bereich arbeiten, dass bessere Dinge ermöglicht, indem es Geld dorthin bewegt, wo es einen Unterschied macht? Sind Sie daran interessiert, in einer weltweit tätigen, vielfältigen Organisation mitzuwirken, in der...
-
Digital Operations Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland The Bike Club VollzeitBist du bereit, uns bei unserer Mission zu unterstützen?Wir suchen motivierte, kreative Talente, die Lust haben, Verantwortung zu übernehmen, Neues auszuprobieren und gemeinsam mit uns die Marke Bike Club weiter auszubauen.Werde Teil unseres Teams und gestalte gemeinsam mit uns die Zukunft der KreislaufwirtschaftÜber Bike Club:Bike Club ist ein...
-
EU CRM Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland MPB VollzeitEU CRM Manager Location: Berlin (Hybrid - 2 days per week in the office, 3 days per week at home) Department: Marketing Position type: Full timeBring MPB's ambitious CRM marketing strategy to life for our EU audience.As EU CRM Manager, you will play a pivotal role in driving engagement with customers and prospects at every stage of their journey. Playing...
-
Operations Program Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland Amazon EU SARL (Germany Branch) - D70 VollzeitAt 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges, sofas, and large screen TVs. The SellerFlex program enables Marketplace Selling Partners to offer Retail like high-quality experience whilst Amazon carrier manages end to end transportation. As we scale...
-
People Operations Specialist
Vor 4 Tagen
Berlin, Berlin, Deutschland torqrs GmbH VollzeitÜBER TORQ.PARTNERS Wenn du schnell gehen willst, dann gehe alleine.Wenn du weit gehen willst, dann musst du mit anderen zusammen gehen.Afrikanisches Sprichworttorq.partners ist eine Unternehmensgruppe, deren Kern das Beratungsgeschäft ist. Als professioneller Begleiter unterstützen wir Organisationen beim Aufbau einer skalierbaren Organisation und...
-
Duales Studium in Customer Experience
vor 3 Wochen
Berlin, Berlin, Deutschland Vodafone GmbH VollzeitBei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist.Ihre HerausforderungAls Dual-Studierender im Bereich Customer Experience & Operations bei Vodafone werden Sie Teil unseres innovativen Teams und unterstützen den KundenService der Zukunft. Mit Ihrer kreativen Denkweise und...
-
Market Operations Specialist
Vor 4 Tagen
Berlin, Berlin, Deutschland Trade Republic VollzeitDESTINATION FOR GREAT TALENT At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over €6 billion on our platform. We are seen as the...
-
Customer Onboarding Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland ebuero AG (eGroup) VollzeitJobbeschreibungDie eGroup ist die Dachmarke der ebuero AG, dem Marktführer für Bürodienstleistungen in Deutschland, sowie weiterer Marken in Europa, v.a. in Spanien, Italien und Frankreich. Wir bieten ein hochwertiges Telefonsekretariat, repräsentative Geschäftsadressen und exklusive Büro- und Meetingräume in Europas wichtigsten Städten. In einer...
-
Customer Onboarding Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland ebuero AG (eGroup) VollzeitJobbeschreibungDie eGroup ist die Dachmarke der ebuero AG, dem Marktführer für Bürodienstleistungen in Deutschland, sowie weiterer Marken in Europa, v.a. in Spanien, Italien und Frankreich. Wir bieten ein hochwertiges Telefonsekretariat, repräsentative Geschäftsadressen und exklusive Büro- und Meetingräume in Europas wichtigsten Städten. In einer...
-
Customer Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland CAIZ VollzeitRevolutionizing Islamic Finance with Blockchain TechnologyAre you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?Look no further than CAIZ – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that...
-
Customer Support New Media Entertainment
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitThis role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m/f/d) new position in the customer service department you will:Promptly handle inbound inquiries via calls, emails...
-
Operations Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Yoummday VollzeitDeine MissionWir suchen ab sofort dich als Operations Manager (m/w/d) in unserem Headquarter in München, in Berlin oder Halle oder auch deutschlandweit remote in einem hybriden Modell. Als Operations Manager (m/w/d) übernimmst du die Verantwortung für ein Kundenservice-Projekt einer unserer namhaften Auftraggeber sowohl in operativer als auch...
-
Specialist, Product Operations
vor 1 Tag
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Description We are on the lookout for a Specialist, Product Operations - (Consumer) to join our team/tribe on our journey to always deliver amazing experiences. At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven,...
-
Head Of Customer Operations
vor 2 Wochen
Berlin, Berlin, Deutschland Banxware GmbH VollzeitYour missionDrive operational excellence : Ensure efficient, scalable, and compliant operations that deliver exceptional customer experiences and support business growth.Foster a high-performing team: Lead our diverse operations team, providing guidance on best practices, tools, and methods. Prioritize sufficient time for sparring and feedback, fostering a...
-
Director, Marketplace Experience EU
Vor 4 Tagen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Description The Director Marketplace Experience EU & Turkey is a senior leadership role responsible for setting and executing the marketplace experience strategy across multiple countries within the region. This role leads a team of marketplace heads and their teams and collaborates with country teams to deliver a consistent, high-quality...
-
Customer Support New Media Entertainment
vor 2 Wochen
Berlin, Berlin, Deutschland WS Customer Service Solution VollzeitDas bieten wir Ihnen:This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m/f/d) new position in the customer service department you will:- Promptly handle inbound...
-
Customer Support New Media Entertainment
vor 2 Wochen
Berlin, Berlin, Deutschland WS Customer Service Solution VollzeitWS Customer Service SolutionDas bieten wir Ihnen:This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m/f/d) new position in the customer service department you will:-...
