Aktuelle Jobs im Zusammenhang mit Technical Support Analyst I - Cologne - TSYS Europe (Deutschland) GmbH
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Technical Support Analyst I
vor 2 Wochen
Global Payments Cologne, Germany Global Payment Holding Company Vollzeit 40.000 € - 60.000 € pro JahrEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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Technical Support Analyst I
Vor 3 Tagen
Global Payments Cologne, Germany Global Payment Holding Company Vollzeit 40.000 € - 80.000 € pro JahrEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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IBM i Project Manager
Vor 4 Tagen
Cologne, Deutschland Ozgar.ai VollzeitWe’re Hiring: IBMi Project Manager (Remote – Europe Time Zone)Ozgar.ai | AI-Powered Legacy System ModernizationOzgar is growing fast and we’re looking for a high-ownership, detail-driven Project Manager to lead our IBM i initiatives.If you love working with distributed teams, managing technical projects, and driving outcomes in a fast-moving AI...
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Software Analyst
vor 3 Wochen
Cologne, Deutschland itestra VollzeitDu verstehst fremde Software. Innovation kann nur entstehen, wenn das bereits Vorhandene verstanden wird. Besonders im Bereich Software Engineering ist die Analyse und das Verstehen fremder Softwaresysteme eine neue, immer wichtiger werdende Disziplin – denn nicht immer kann und muss alles neu geschrieben werden. Renovierung ist unsere USP: Wir...
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Automotive Technical Helpdesk Specialist
vor 1 Woche
Cologne, Deutschland MSX International VollzeitStellenbeschreibungAre you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world?We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers...
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Automotive Technical Helpdesk Specialist
Vor 4 Tagen
Cologne, Deutschland MSX International VollzeitJob DescriptionAre you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world?We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers...
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Cologne, Deutschland HDI AG VollzeitStellenbeschreibung Senior Agile Business Analyst Industrial Insurance Claims Your Tasks Analyze business requirements and processes along the full value chain of a globally operating industrial insurer to support our international digitalization strategy Design and maintain solutions for the development and enhancement of a modern and future oriented...
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Technical Product Owner
vor 1 Woche
Cologne, Deutschland KI group VollzeitAs part of the KI group, we shape an efficient future with data and technology. At KI performance, we work In agile teams, we use methods and technologies from the fields of data analytics, deep learning, process mining and business intelligence to turn customer data into efficient, fast and scaleble value-added processes. No project takes place without...
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Visiting Analyst
Vor 6 Tagen
Cologne, Deutschland xdeck GmbH Vollzeitxdeck is a Cologne-based VC fund investing in early-stage B2B tech startups. In addition to regular VC investments, we organize our equity- and cost-free acceleration program (duration: 3-4 months, 2x per year) to make aspiring startups investment-ready. Tasks As visiting analyst, your core responsibility will be scouting the best European founders for our...
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Junior Microsoft Support Engineer DACH Region
Vor 3 Tagen
Cologne, Deutschland M365Connect VollzeitJunior Microsoft Support Engineer DACH Region Location: Remote About M365Connect M365Connect acts as a bridge for junior support professionals eager to grow with foundational Microsoft technology roles in dynamic business environments. Job Description Provide first-level support and troubleshooting for Microsoft desktop and cloud solutions. Collaborate with...
Technical Support Analyst I
vor 2 Wochen
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This RolePerforms the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment.What Part Will You Play?Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.Assists with maintaining the functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.Builds and configures infrastructure underpinning LAN services, as directed under supervision.Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.Reviews and updates basic and standard departmental documentation, as directed.Assists with adherence to technology policies and compliance with all security controls, as directed.Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.What Are We Looking For in This Role?Minimum QualificationsBachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.Typically No Relevant Experience RequiredPreferred QualificationsPrevious experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plusWhat Are Our Desired Skills and Capabilities?Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.Supervision - Normally receives detailed instructions on all work.Client facing communication skills - Builds positive customer relationships, and works with clients to understand and respond to issuesProblem resolution skills - Investigates and provides solutions to issues, incidents, and problemsOrganization - Prioritizes work according to business need, with minimal support
