Onboarding & Account Manager - B2B2C

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally. With 2024 full-year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.  Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.Position OverviewWe are hiring a B2B2C Onboarding & Account Manager who combines product thinking, technical understanding, and business acumen. This role is responsible for leading customer onboarding, coordinating internal teams, and acting as the product and API expert during demos and customer interactions.Key ResponsibilitiesOwn and manage customer onboarding journeys for our B2B2C partners.Act as the primary product and API interface for customers during onboarding and post-launch.Conduct product demos and respond to detailed questions about functionality, APIs, and workflows.Work closely with Product, Engineering, and Operations teams to streamline onboarding processes.Translate customer business requirements into clear product and technical requirements.Track onboarding progress using Jira or similar tools and proactively resolve blockers.Monitor onboarding success, usage, and early performance. RequirementsMust HaveStrong understanding of REST APIs (concepts, endpoints, authentication, workflows).Experience working with Product teams and Agile tools (Jira, Confluence, roadmaps).Ability to run structured demos and confidently answer product and API questions.Strong business mindset — understands how product decisions impact revenue and customer success.Excellent stakeholder management and communication skills.Nice to HaveExperience in telecom, MVNE, SaaS, or platform businesses.Experience with onboarding enterprise or B2B clients.Background in Product Management, Solutions Consulting, or Technical Account Management.BenefitsWhy 1GLOBAL? Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs. Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry. Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals. Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts. Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field. International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company. Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment. Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry. 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.