Aktuelle Jobs im Zusammenhang mit Customer Support Team Lead - Berlin - Sumup
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Customer Support Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland voize Vollzeit 60.000 € - 120.000 € pro JahrWhy voize? Because we're more than just a jobAt voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday...
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Customer Support Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland voize Vollzeit 60.000 € - 100.000 € pro JahrWhy voize? Because we're more than just a jobAt voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday...
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Customer Support Team Lead
vor 2 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Our 500+ partnerships worldwide include new mobility solutions for people with disabilities, improved services for senior citizens, reduction of...
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Customer Support Team Lead
vor 1 Woche
Berlin, Deutschland Hive Vollzeit**The position**: We're looking for a hands-on leader with strong operational expertise, a tech-driven mindset, and a clear focus on delivering excellent customer support. You've led teams in fast-paced environments, know how to prioritize, and keep people aligned on what matters most. - Lead and develop a high-performing customer support team, fostering a...
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Team Lead Customer Support
Vor 3 Tagen
Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit 60.000 € - 80.000 € pro JahrDeine AufgabenAls Team Lead Customer Support (m/w/d) in unserem tollen Customer Support-Team, sorgst Du nicht nur dafür, dass unseren Kund:innen immer bestmöglich geholfen wird, sondern führst und inspirierst Du auch Dein Team. Wenn Du das Lösen von Problemen liebst, einen Blick für Prozesse hast und Dich die Entwicklung von Menschen motiviert, bist Du...
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Customer Support Team Lead
Vor 4 Tagen
Berlin, Deutschland Omnipresent Vollzeit**Who we are**: Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and...
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Customer Support Team Lead
Vor 3 Tagen
Berlin, Deutschland voize Vollzeit**Why voize? Because we’re more than just a job!**: **At voize, we are revolutionizing the care industry with AI**: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of **39 minutes per day**, improves documentation quality, and makes...
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Team Lead, Customer Support
vor 2 Wochen
Berlin, Deutschland Moss Vollzeit**At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.** Join us as a **Team Lead, Customer Support (f/m/d)** on our mission to further shape the future of the customer excellence function at Moss! In...
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Team Lead Customer Support
vor 2 Wochen
Berlin, Deutschland bonify VollzeitAls Team Lead Customer Support (m/w/d) verantwortest du die hohe Qualität von bonifys Kundenservice. Freundlichkeit, Geschwindigkeit sowie inhaltliche Qualität in der Reaktion auf die Kundenbelange zu erreichen, sind dir ein innerliches Bedürfnis. Du führst dein Team mit einer positiven Attitüde durch alle anstehenden Herausforderungen. Aufgaben **Zu...
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Team Lead Customer Support L1
vor 1 Woche
Berlin, Berlin, Deutschland rapidmail Vollzeit 60.000 € - 120.000 € pro JahrDas ist Dein Job:Als Team Lead Customer Support L1 führst Du unser First-Line-Support-Team bei rapidmail und stellst sicher, dass unsere Kunden jederzeit eine herausragende Support-Erfahrung erhalten. Dies ist keine operative Ticket-Rolle, sondern eine strategische Führungsposition: Deine Mission ist es, das Team effizienter, skalierbarer und noch enger an...
Customer Support Team Lead
vor 3 Wochen
Team Lead – Customer SupportAbout the team:At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions of people around the world dream of starting their own business—and we’re here to help make that happen. Our long-term ambition is to close the loop by turning everyday transactions into lasting relationships between businesses and their customers.Our Customer Support teams are the frontline ambassadors of this mission. We guide our merchants through challenges, help them navigate our products, and ensure that every interaction reflects the care and quality we stand for. As we continue to scale, we're committed to maintaining a world-class support experience that empowers small businesses to thrive.As a Team Lead, you’ll play a key role in shaping this experience. You’ll support, mentor, and develop a team of Customer Support Specialists, ensuring they have the tools, knowledge, and confidence to deliver outstanding service. You’ll work closely with cross-functional partners to improve processes, elevate quality, and drive operational excellence across the team.What you’ll do:Lead and develop your teamConduct regular 1:1s, performance reviews, and career development conversations.Set clear goals, monitor performance against SLAs and KPIs, and ensure alignment with team and company objectives.Identify skill gaps and create development plans to help team members grow.Support hiring efforts, lead onboarding, and ensure new joiners have a smooth and supportive introduction to SumUp.Drive operational and service excellenceEnsure your team delivers high-quality merchant support, running calibration sessions to maintain consistency.Monitor operational metrics, analyze trends, and share insights with leadership.Handle complex escalations and guide the team on effective resolution strategies.Collaborate with Workforce Management to maintain adequate shift coverage and schedule balance.Strengthen knowledge, processes, and workflowsIdentify knowledge gaps and coordinate training refreshers.Optimize workflows, automate repetitive steps, and reduce operational bottlenecks.Ensure your team is confident using all support tools and systems, and advocate for improvements where needed.Contribute to playbooks, process documentation, and knowledge base content.Foster a supportive and inclusive team cultureLead initiatives to boost team engagement, satisfaction, and collaboration.Promote SumUp’s values and help build a diverse, inclusive, and psychologically safe work environment.Facilitate team meetings, ensuring clear and transparent communication.Collaborate across teams and influence strategyPartner with L&D, Content, Product, Engineering, WFM, and other teams to support merchant and agent experience.Bring the Voice of Customer to cross-functional stakeholders and advocate for improvements.Provide leadership with regular updates on team performance, challenges, and opportunities.Contribute to planning, forecasting, and continuous improvement initiatives.You’ll thrive in this role if you have:Experience in customer support, operations, or similar service environments.Previous leadership or coaching experience, with a passion for developing people.Strong analytical thinking and ability to interpret data to drive decisions.Excellent communication, empathy, and conflict-resolution skills.A proactive, collaborative, and solution-oriented mindset.Alignment with SumUp’s values: founder’s mentality, servant leadership, pragmatism, and humility.Why you should join SumUp:🌍 Global impact: Work with teams around the world on fintech products used by millions of small businesses, from our Berlin office (office-first setup).🌈 Diversity & Inclusion: Join an environment where every voice is heard, respected, and valued.📚 Learning budget: €2, annual L&D budget for courses, conferences, and professional development.🚀 VSOP program: Own a stake in SumUp’s future success.💶 Pension scheme: We match up to 20% of your contributions.🧘 30-day sabbatical: Available after 3 years at SumUp.🔗 Referral bonus: Reward for helping us grow with great talent.🚵 Additional perks: Urban Sports Club subsidy, Kita placement assistance, relocation support, subsidised office lunches, and more.Job Application TipWe recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
