Product Operations Specialist
vor 1 Tag
Job DescriptionAs a Product Operations Specialist, you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires autonomy, ownership, and deepening domain expertise.Responsibilities:Owning daily bug triage across the Home domain, assessing severity and routing issues.Owning and reporting on key operational metrics (e.g. TTFR, SLA adherence, backlog health).Identifying trends in recurring defects and propose improvements or fixes.Managing operational requests intake and enforce SLA expectations across stakeholders.Creating and maintaining SOPs, documentation, templates, and FAQs.Coordinating localization workflows across markets, vendors, and engineering teams.Supporting mobile release management by maintaining calendars, tracking progress, and flagging risks.Reporting recurring issues to Product and Engineering and supporting upstream improvements.Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.QualificationsExperience: Around 4-6 years in Product Operations, Program Coordination, or Technical Support.Technical Aptitude: Comfortable using Jira, Confluence, Miro, and working with API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently.Problem-Solving: Ability to identify root causes and recognize patterns, suggesting solutions.Communication: Skilled at engaging cross-functional stakeholders and driving clarity.Collaboration: Works effectively with Engineering, Product and regional teams.Operational Judgment: Ability to prioritize and manage multiple requests reliably.Additional InformationWe believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.cominclude it in your application. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
-
Product Operations Specialist
vor 1 Tag
Berlin, Deutschland Delivery Hero VollzeitJob DescriptionAs a Product Operations Specialist, you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires...
-
Specialist, Product Operation
Vor 2 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 120.000 € pro JahrCompany DescriptionAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
-
Specialist, Product Operation
Vor 2 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 80.000 € pro JahrCompany Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
-
Specialist, Product Operations
Vor 7 Tagen
Berlin, Deutschland Delivery Hero VollzeitJob DescriptionWe are on the lookout for a Specialist, Product Operations to join the Logistics Product Operations team within the Rider Product Line. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and...
-
Specialist, Product Operations
vor 2 Stunden
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 62.000 € - 110.000 € pro JahrAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017...
-
Working Student
vor 2 Wochen
Berlin, Deutschland Delivery Hero VollzeitWe are looking for a Working Student - Product Operations Specialist to join our Q-commerce team and reinvent on-demand delivery with us. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin! Quick Commerce refers to Delivery Hero’s efforts to deliver groceries and...
-
Product Operations Specialist
Vor 6 Tagen
Berlin, Deutschland ista Express Service GmbH Vollzeit**WAS DU BEI UNS MACHST**:** PLEASE NOTE: THIS POSITION REQUIRES FLUENT GERMAN LANGUAGES SKILLS (B2+)** **Product Operations Specialist (Product Ops)**(m/w/d)** Wir suchen einen engagierten und erfahrenen Product Ops zur Verstärkung eines unserer Squads im Tribe "Product & Technology". In dieser Rolle unterstützt du unser Squad dabei, effiziente Scheduling...
-
Product Support and Operations Specialist
Vor 2 Tagen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. **Unbelievable partner support is at the heart of Via’s mission**, and we’re looking for people who are eager to start their careers with a...
-
Senior Product Operations Specialist
vor 2 Wochen
Berlin, Deutschland Delivery Hero Vollzeit**Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...
-
Specialist, Product Operations
Vor 4 Tagen
Berlin, Deutschland Delivery Hero Vollzeit**Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the...
