Enterprise Service Management Consultant

Join the TeamYour RoleWe are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely  journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.Your MissionResponsibilities vary by role and seniority but may include:Collaborate with clients to gather requirements and design tailored ESM solutionsDevelop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needsLead or support end-to-end implementations, upgrades, and integrations with third-party systemsOptimize workflows, automate processes, and enhance user experiences across the platformProvide technical guidance, mentorship, or project leadership (senior roles)Conduct training sessions and create documentation for clients and end-usersStay updated on ESM solution releases, trends, and best practicesYour ProfileRequired Skills may vary by role and seniority.Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experienceFamiliarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)Basic to advanced scripting skills (JavaScript, Glide, AngularJS)Strong problem-solving and communication skillsAbility to work in Agile/Scrum environmentsCertifications related to ESM solutionsHow to apply:please submit your resume and a cover letter specifying:Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).A summary of your ESM experience and certifications (if any).Why you’re passionate about joining our team.Let’s transform the future of service management together — apply todayWhy us?What is a given for us and a reflection of our "WE" cultureWork & LifeMobile and flexible working ensures optimal work-life integration.Growth & DevelopmentRegular training, further education, and individual certifications help you advance in your career.EquipmentYou can also use your company hardware for private purposes.RefreshmentsEnjoy free soft drinks, coffee, and tea every day.Time Off30 days of vacation, special leave, and individual sabbatical options provide you with time to relax and recharge.CelebrationsLegendary company events make our culture truly come alive for you.How we offer you real added valueFlexibilityWith Workation, you have the opportunity to work remotely from an EU country for a certain period.MobilityA company bike (JobRad), public transport ticket (Jobticket/Climate Ticket), or company car keeps you mobile.Health & Well-beingSports offerings like URBAN SPORTS CLUB and Just Fit help you stay active and healthy.SupportWe offer mental health programs and coaching, as well as financial security through pension plans (BAV) and disability insurance (BU).Referral ProgramIf you recommend us within your network and it leads to a successful hire, you will receive a bonus.NetworkingThrough legendary after-work events like cocktail nights, foosball tournaments, hackathons, and outdoor activities, you can connect with colleagues across the GROUP.The benefits listed may vary slightly depending on the company, location, and country.About usDiversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues, we work in 22 cities across Germany, Austria and Switzerland, as well as in offices in Italy, the Netherlands, Spain and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2024, we generated over 360 million euros in revenue together – and we continue to grow. As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future-ready solutions.Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.With us, you’ll work across teams in a strong network of specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.