Technical Support Specialist 3rd level

vor 2 Wochen


KorntalMünchingen, Deutschland FARO Technologies Vollzeit

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry. We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies Learn more about FARO here We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. We are seeking a Technical Support Specialist 3rd Level (m/f/d), located in Germany, Stuttgart area, Korntal-Münchingen. The role is full-time (up to 40 hours per week), offered on a fixed-term contract until 31 May 2027.How you will make a difference @ FARO Provide on time 3rd level support with high quality and individual solutions or answersOffer technical support to both, internal and external customers, as listed in the knowledge databaseEscalate complex or unknown problems to the 4th level support, which require direct interaction with customer on siteThoroughly document customer inquiries in the CRM systemClosely cooperate with the other support level teams and with other departments as Product Management, Engineering and Sales to ensure an excellent Customer Experience along the Support ChainThis position requires University degree (engineer, BA) or a comparable technical educationStrong service oriented mindsetStrong communication skills to discuss technical issues and serve difficult customersFluency in English and German, any other European language will be an advantageTechnical knowledge in Scanning and Point Cloud Management, Digital Reality or Architecture Engineering and Construction will be preferableFARO offers Fixed-term employment contract Flexible working hours Training Other employee services (e.g. free drinks and fruit in the office, bicycle and car parking spaces directly on site)Inclusive At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.



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