Technical Customer Operations

vor 2 Wochen


remote de LucaNet Vollzeit

The Role As a Technical Customer Operation, you will play a critical role in implementing our software at new and existing customers. Your technical expertise will ensure seamless installation, configuration, administration of our software and related systems. What you'll do Responsible for whole technical onboarding of our new customers and maintaining the existing ones Responsible for technical kickoffs to installation up to customer acceptance Install, configure, administer SmartNotes interfaces at customers Install, configure, administer relational database management systems Provide technical advice to professional and IT department What you bring to the table Work experience in Tech Support or Operational Services with training in IT profession or similar Knowledge of Database systems and SQL queries Knowledge of Windows operating systems. Linux and macOS is a plus Knowledge of VBA and Office is a plus Experience in technical project management is a plus Strong communication skills in German and English Perks at work LucaFlex –We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. · Work from abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country. Sabbatical  – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. Team spirit – We value teamwork and celebrate our achievements,we take any opportunity to get together, learn together, and cherish our successes together. Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us. Paid volunteer time – As a company we want to give back and support you in taking the time to do some good, individually or as a team. Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. Generous leave policy – We encourage you to take time off to relax, travel, and recharge. – Our feedback process is designed tosupport your personal and professional development in a targeted manner through regular dialogue. Compensation & Company pension plan – We are committed to fair pay and supporting you for your future by offering a company pension plan and/or pension allowances. · JobRad – Find your dream bike, with financial support from – Enjoy a whole bunch of discounts from our external corporate benefits partners.



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