Lead Coordinator

About the role Act as the strategic communication and coordination hub between the enterprise customer and internal Project Management (PM) team. Ensure seamless project delivery, optimize workflows, and drive strategic alignment to maintain high-quality service and customer satisfaction. Key Responsibilities Customer, Client & Stakeholder Engagement Serve as the primary strategic liaison with the enterprise customer. Lead discussions on future initiatives, business goals, and service improvements. Build and maintain strong, trust-based relationships with senior stakeholders.   Project & Program Management Oversee prioritization and resource allocation for complex, high-impact projects. Drive strategic project planning and ensure alignment with organizational objectives. Monitor performance metrics and implement corrective actions when needed.   Cross-Functional Collaboration Act as the key point of contact between customer, PM team, and internal departments (Account Management, Program Management, Finance, Legal). Ensure alignment on strategic objectives and foster collaboration across teams.   Operational Management & Process Improvement Lead workflow optimization initiatives to enhance efficiency and scalability. Implement automation tools and best practices for project delivery. Ensure compliance with internal standards and customer requirements.   Risk Management & Quality Assurance Identify and mitigate risks impacting project delivery and customer satisfaction. Establish quality assurance frameworks and monitor adherence to service standards. Requirements Experience: Senior, with over 5 years of experience in project management.   Level of Education: Bachelor’s Degree in Business Administration, Project Management, Operations Management or related field.   Language: English (Fluent) German (Fluent)   Job Specific Skills: Exceptional stakeholder management and communication skills. Advanced project and program management expertise. Strong strategic thinking and decision-making abilities. Proven experience in workflow optimization and process improvement. Proficiency in project management tools and reporting systems. Risk management and problem-solving capabilities. Ability to lead cross-functional initiatives and drive alignment at senior levels.   IT Skills: Office365 Trados World Server (desirable) Trados (desirable) Phrase (desirable) Benefits