Aktuelle Jobs im Zusammenhang mit Service Lead - Rheinfelden - Atlas Copco

.fit_to_content{width:%;height:auto}CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.Your roleThe Service Lead plays a critical role in responding to request for help from customers who encounter issues with the product, Service or application. The position is strengthening the company’s market presence in the urban transportation and vehicle installation sector for mobile compressors and vacuum pumps. By combining market insights, technical expertise, and strong customer relationships, this role ensures alignment with the company’s strategic goals while delivering tailored solutions to meet customer needs.Build up a strong knowledge of the offered products and the applications they are used forHandle customer technical requests & warranty casesProvide the customer timely and effective solutionsAnalyze root causes and develop improvement ideasPrepare and present regular field or application issues with potential solutions to the managementProvide customers quotes for required parts and enter orders in the systemBuild and maintain strong relationships with key clients, partners, and stakeholdersWork closely with sales, enginering and production to ensure brand consistency and support of customer requirementsDevelop service sales strategies to grow the businessTo succeed, you will needEducation/ Knowledge / Experience:Engineering degree or similar technical or commercial discipline / or equivalent work experienceAt least 5+ years’ experience in technical sales or service in the field of industry or aftermarket businessIn-depth knowledge of industrial BtoBKnowledge of urban transport, truck, trailer business or vacuum business is a plusVery good technical understandingKnow-how:Strong interpersonal communication, including listening skills, conflict management, influenceAbility to analyse failures and root causesAbility to work in a complex matrix organization with numerous requirementsFluent german, advanced level English both written and spoken. Further languages is a plusKnowledge of Office Knowledge of ERP and CRMSoft-skills:Focus on results and customer satisfactionAnalytical thinkingOpen mindEmpathyEffective communicationAdaptabilityCollaboration