Customer Care
vor 2 Wochen
Every is building the default way to eat better during the week. We’re a DTC food subscription company, doubling year over year across DACH + Benelux. Customer Care isn’t a back-office function for us — it’s part of the product. It protects retention, trust, and the doubling curve. We’re looking for a senior Customer Care & Customer Success Lead to reinvent and run a high-touch, tech-enabled care operation that stays personal as we scale — while turning customer feedback into a real engine for improving the business. What you’ll own Customer Care Operations pillar Day-to-day excellence of Customer Care (queue health, SLAs, escalations, staffing, channel mix) Building the CC operating system: playbooks, QA, training, onboarding, workload modeling Smart automation + self-serve so we scale smoothly without seat creep (while keeping the experience warm) Proactive comms for delivery issues / WISMO reduction in partnership with Ops + DP/Tech Leading a hybrid org: lean internal spine + near-shore BPO seats Customer Success / Voice of Customer pillar Owning a clean VOC system across tickets, reviews, surveys, churn reasons, social feedback Defining/enforcing taxonomy so insights are structured, not anecdotal Weekly root-cause loops into Ops, DP/Tech, Culinary, Retention, Brand Ensuring fixes close the loop and top drivers shrink quarter-over-quarter Review/comment moderation + response quality to protect trust and brand tone What success looks like CC remains “boringly great” as volume doubles in 2026 No CC-driven review spikes Automation/self-serve rise while experience stays human Contacts per 100 orders fall structurally (because issues get fixed) Top ticket drivers shrink every quarter CC interventions reduce churn for contacting customers CC ops cost per parcel stays within agreed band (excl. replacements) What we’re looking for 5–8+ years CX / Customer Care / Customer Success experience with lead ownership Proven scaling of a hybrid CC setup (internal + near-shore/BPO) Strong systems + tooling mindset with a customer-first bar Comfortable with data, workload modeling, and root-cause thinking Cross-functional operator who drives fixes, not just reporting Fluent in German & English deep helpdesk stack experience (Zendesk/Gorgias/Intercom etc.) Nice-to-haves: DTC subscription/e-com background, chilled/frozen context, review moderation at scale. How to apply Send: CV a few bullets on the most scalable care system you built (hybrid teams, automation, proactive comms, VOC loops) and why Every We’re on a mission to make good food accessible to everyone, everywhere and anytime. Good food means tasty, healthy and ecologically and socially sustainable.
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Customer Service Car Subscription Lease
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWith their new sales concept - Car Subscription Lease - our client is a trendsetter and one of the leaders when it comes to inspiring new customers for their own brand world. For a monthly rate, customers always drive a current vehicle, selected from a pre-booked package: on request, the vehicle can be changed: a station wagon for holidays, a SUV for the...
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Customer Service Fleet Management
Vor 2 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is the division of a car bank, which deals exclusively with the care of larger corporate customers. First and foremost, this involves caring for the leased vehicles of field staff and executives. For the newly developed markets we require customer support staff speaking either of the following languages: Polish or Norwegian. Often communication...
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Czech Customer Service Automotive
vor 8 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitFor a globally active and renowned customer, we are looking for talented customer service representatives (M/F/d) with very good Czech language skills and fluency in English for their customer service team. **About the job**: - Working for an internationally recognized brand - Working in a multicultural work environment - Modern equipped workplace -...
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Customer Support
Vor 2 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a manufacturer of sportive cars. Due to the wide selection of different accessories the drivers have plenty of opportunities to equip their car individually and adapt it perfectly to their needs and lifestyle. Besides the printed catalogues drivers might have received when buying their car they often use the online shop to search for suitable...
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B2b Customer Care
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
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Customer Service Motorhome Rental
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
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Customer Care
vor 2 Wochen
Berlin, Berlin, Deutschland Every. VollzeitEvery is building the default way to eat better during the week. We're a DTC food subscription company, doubling year over year across DACH + Benelux. Customer Care isn't a back-office function for us — it's part of the product. It protects retention, trust, and the doubling curve.We're looking for a senior Customer Care & Customer Success Lead to reinvent...
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Customer Care
vor 2 Wochen
Berlin, Berlin, Deutschland Every. VollzeitEvery is building the default way to eat better during the week. We're a DTC food subscription company, doubling year over year across DACH + Benelux. Customer Care isn't a back-office function for us — it's part of the product. It protects retention, trust, and the doubling curve. We're looking for a senior Customer Care & Customer Success Lead to...
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Customer Service Motorhome Rental
Vor 4 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
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Customer Service Dutch Streaming Platform
Vor 4 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...