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Senior Service

vor 3 Wochen


Regensburg, Deutschland Kiteworks Vollzeit

Job DescriptionThe Senior Service & Project Operations Lead serves as the operational deputy to the Director of Special Projects, assuming end-to-end ownership of service delivery, project operations, and strategic customer engagement. This role acts as the Single Point of Contact (SPOC) for complex enterprise and public-sector customers and operates at the intersection of technology, governance, and executive stakeholder management.You will be responsible for stabilizing and scaling service delivery, driving operational rigor, and ensuring transparency, accountability, and alignment across multiple internal and external stakeholder groups.Job Requirements5+ years of experience in technical project management, service operations, or enterprise delivery rolesExperience working in regulated or public-sector environments strongly preferredProven success operating in complex, multi-stakeholder delivery modelsTechnical & Domain ExpertiseStrong understanding of cloud-native SaaS environments, including Kubernetes, IAM, DevOps, APIs, and distributed systemsAbility to engage in architectural discussions and challenge assumptions constructivelyGovernance & Stakeholder ManagementExperience working with government bodies, system integrators, and multi-vendor ecosystemsFamiliarity with SLAs, escalation frameworks, steering committees, and EVB-IT–style contractsCommunication & Personal AttributesExecutive-ready communicator able to adapt messaging for CIOs, engineers, and public-sector project managersOutstanding written and verbal communication skillsFluent in English and GermanHighly structured, diplomatic, emotionally intelligent, and service-orientedJob ResponsibilitiesService OwnershipOwn the full operational service lifecycle, including availability, KPIs, SLAs, and incident managementLead root cause analyses (RCAs) and drive corrective and preventative actionsEnsure strong cross-functional alignment across engineering, security, operations, and leadershipProject OperationsMaintain project health through structured tracking of milestones, risks, dependencies, and decisionsProduce clear, decision-ready documentation for internal and external stakeholdersDrive governance cadences, including steering committees and executive reviewsCustomer SPOC (Single Point of Contact)Serve as the primary operational interface for complex enterprise and public-sector customersManage expectations, escalations, and delivery transparency with confidence and diplomacyCoordinate communication across multi-vendor, integrator, and government environmentsOperational ExcellenceBuild, refine, and enforce repeatable operational processes to control complexity at scaleExecute recurring operational tasks with discipline, accuracy, and follow-throughAnticipate risks and issues proactively rather than reacting to themJob BenefitsYour Equipment: Mac or Microsoft – you work with the IT equipment of your choice.Your Pension: We contribute 20% to your company pension scheme (BAV) and also cover ongoing contracts.Your Discounts: Enjoy attractive employee discounts via Bitkom with numerous well-known providers.Your Extra: Shop with the Edenred gift card, with an average of €20 per month.Your Stock Options: After one year with us, you have the opportunity to participate in our stock option program. Your Flexibility: With your flexitime account, you can make up for longer days at any time.Your Birthday: Celebrate yourself with a special day off on your birthday.Your Engagement: Use a special vacation day to engage in social or environmental causes.