Knowledge Content Specialist

Vor 4 Tagen

Magdeburg, Deutschland YER Experts Vollzeit

A dynamic, inclusive work environment with hybrid flexibility Training and development opportunities in knowledge management and digital content Exposure to impactful projects that enhance customer experience Clear career progression pathways within content and knowledge operations Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us You maintain and continuously update knowledge base articles, FAQs, and support content to ensure accuracy, clarity, and relevance You ingest, convert, and structure content from various document formats into the knowledge management system, applying templates, taxonomy, and accessibility standards You apply structured content principles, tagging, and categorization to improve searchability and overall user experience You support markets and regions by helping them locate existing articles, validating content availability, and guiding them to the right information You identify content gaps, initiate new article creation, and collaborate with teams across Customer Service, Digital, and UX to gather and validate inputs You review and refine content to align with brand guidelines, tone of voice, and best practices in knowledge management You monitor content performance and contribute to process documentation and continuous improvement initiatives Strong attention to detail and organizational skills Experience with knowledge management systems (e.g., eGain, ServiceNow, or similar) or willingness to learn Ability to ingest and convert content from multiple document formats into structured knowledge articles Understanding of structured content principles and digital publishing Ability to manage multiple tasks and meet deadlines Excellent communication and collaboration skills Familiarity with customer service environments is a plus Fluency in English Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.

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