Senior Aftersales Operations Manager
vor 2 Wochen
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation.Key Responsibilities: Lead and manage aftersales operations for BYD in Germany, ensuring smooth and efficient service processes. Oversee and develop the aftersales team, setting clear KPIs and driving high service quality and customer satisfaction. Coordinate across retail, logistics, workshop, and customer service departments to standardize and optimize aftersales processes. Plan, implement, and monitor aftersales projects, including training programs, service campaigns, and support initiatives. Analyze aftersales KPIs and operational data, identify challenges, and implement continuous improvement measures. Collaborate closely with European and China HQ to align aftersales strategy with global standards. Support new product and service launches by designing processes, developing tools, and preparing training materials. Handle escalated customer complaints and complex cases professionally, ensuring timely resolution. Manage aftersales budgets and resources to maximize efficiency and cost-effectiveness. Qualifications: Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field. Minimum 7–10 years of experience in automotive aftersales operations or customer service management, preferably in multinational companies. Deep understanding of German automotive market and aftersales operations, including workshops, parts, logistics, and customer service. Strong leadership skills with proven experience in managing and motivating cross-functional teams. Excellent project management and process optimization skills. Outstanding customer communication and problem-solving abilities, capable of handling complex complaints. Fluent in German and English. Proficient in MS Office and aftersales management systems, with strong analytical skills. Results-driven with a strong focus on operational excellence and customer satisfaction. Why Join Us? Opportunity to work in a dynamic and innovative industry. Competitive salary and benefits. Exposure to global automotive trends and strategies. A collaborative team environment that fosters professional growth.
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Senior Aftersales Operations Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland BYD Europe Vollzeit 90.000 € - 120.000 € pro JahrAbout BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and...
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Senior Aftersales Operations Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland BYD EUROPE Vollzeit 90.000 € - 120.000 € pro JahrAbout BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and...
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Aftersales Lead
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Frankfurt am Main, Hessen, Deutschland Zeekr EU Vollzeit 60.000 € - 120.000 € pro JahrThe CompanyWe are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge...
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(Senior) Manager
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Frankfurt, Deutschland techculture GmbH VollzeitEin weltweit agierendes Unternehmen im Bereich Cybercrime-Investigation unterstützt Kunden aus dem Public Sector bis zu High-Profile-Kunden aus der Industrie bei der Aufklärung und Prävention komplexer Cyberangriffe. In der Rolle als (Senior) Manager (m/w/d) verantwortest du die Leitung von Incident-Response-Teams sowie die Koordination internationaler...
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AS Manager Commercial Operations
Vor 6 Tagen
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are...
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(Senior) Manager
vor 4 Wochen
Frankfurt am Main, Deutschland techculture GmbH VollzeitEin weltweit agierendes Unternehmen im Bereich Cybercrime-Investigation unterstützt Kunden aus dem Public Sector bis zu High-Profile-Kunden aus der Industrie bei der Aufklärung und Prävention komplexer Cyberangriffe. In der Rolle als (Senior) Manager (m/w/d) verantwortest du die Leitung von Incident-Response-Teams sowie die Koordination internationaler...
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Operations Coordinator
vor 19 Stunden
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Operations Coordinator
vor 1 Woche
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Ramp Operations Agent
vor 2 Wochen
Frankfurt, Deutschland Airline Manager System GSA GmbH VollzeitJoin Our Dynamic Team at Airline Manager System GSA GmbH!Are you ready to take your career to new heights? At AMS, we are passionate about delivering exceptional ground services at Frankfurt Airport, and we're looking for enthusiastic individuals to join our team as Loadcontrol & Ramp Operations Agents.With over a decade of experience, our dedicated staff...
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Manager, Clinical Operations
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland ICON plc Vollzeit 90.000 € - 120.000 € pro JahrManager clinical operations, COM, Line manager, GermanyICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWe are currently seeking a Senior Manager,...
