Partner Success Specialist

Partner Success SpecialistWe’ve signed up to an ambitious journey. Join us As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The role As a Partner Success Specialist, you are part of the Parking Business Unit. You ensure the seamless implementation of Arrive products and services by configuring, maintaining, and providing ongoing support. You report directly to the local team leader in Germany. As a Partner Success Team, we play a vital role in building trust and strong relationships with our partners by supporting them in their day-to-day business and shaping crucial phases in our collaboration in a positive way. We contribute to our vision by engaging with our partners, identifying their needs, and driving improvement initiatives. How to make an impact You offer excellent operational support for new and existing partners. You coordinate projects with regard to the implementation of the company's core products and services according to customer specifications. You will manage the configuration, release, and maintenance of our central software solutions. Quality assurance through testing our products and services, while you continuously drive improvement. You will be responsible for ordering, checking, and rolling out signage. You work closely across teams and business units – your main contacts (stakeholders) are sales (account managers and sales admins), operations, marketing and R&D (research and development). You actively work within the CRM system to manage orders and inquiries and to ensure data quality. Skills and competencies Excellent skills in customer relationship management and a strong interest in helping customers. Strong project management skills. Proven experience in project management is desirable. High level of technical understanding of system integration. Good analytical skills to interpret data and recognize patterns. Understanding strategic goals and the ability to derive situationally appropriate measures. You demonstrate resilience and a positive attitude towards change. Knowledge of XML or JSON is desirable. Familiarity with the Google Suite is an advantage. Basic knowledge of Adobe Illustrator is an advantage. Your background Experience in customer success or technical support for business customers in a SaaS company. Excellent oral and written communication skills in German and fluent English. Additional EU languages are an advantage. Experience in cross-departmental collaboration. Professional experience: 3 years or more in similar roles. What we offer Work-life balance and flexibility Annual leave: 30 days (based on a 5-day work week) Work week: 40 hours Hybrid working: A flexible model with a mix of office and remote work. Culture & Opportunities The opportunity to work in a highly motivated and international team. A position with a high degree of autonomy and influence on the development of smart cities. A dynamic environment where your ideas and initiatives are valued. The opportunity to advance your career in a high-growth, digital company. Development & Benefits Professional development: Full access to LinkedIn Learning Wellness: Subsidy for sports or wellness activities Office setups: Standard equipment such as coffee, tea, fruit and height-adjustable chairs desks and office dogs Teamevents Location : This role is based in Germany (Berlin, Hanover or Kiel). About us Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive. Please note: this job description is translated from German.