Aktuelle Jobs im Zusammenhang mit Customer Success Partner - Walldorf - SAP
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BDC Customer Success Partner
vor 2 Wochen
Walldorf, Deutschland SAP VollzeitWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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BDC Customer Success Partner
vor 1 Woche
Walldorf, Deutschland SAP Vollzeit 80.000 € - 120.000 € pro JahrWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Fieldglass Customer Success Partner Expert
vor 1 Woche
Walldorf, Deutschland SAP Vollzeit**We help the world run better** **Fieldglass Customer Success Partner Expert** **Key Responsibilities**: 1. Customer Success: - Be the trusted advisor to our customers, ensuring their success with the SAP Fieldglass solution. - Engage with customer's External Workforce Program stakeholders, understanding their objectives, and guiding them towards...
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(Junior) Customer Success Partner
vor 1 Woche
Walldorf, Deutschland SAP Vollzeit**WE HELP THE WORLD RUN BETTER** **WHAT YOU'LL DO** Being a cloud company, SAP´s top priority is focusing on Customer Success and generating value for our customers with the help of our solution. The ultimate objective of a Customer Success Partner (CSP) (f/m/d) is to increase retention of SAP Customer Experience (CX) customers through successful usage...
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Customer Success Manager
vor 2 Wochen
Walldorf, Deutschland Vistex VollzeitVistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it’s through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation,...
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Senior / Expert Customer Success Partner (F/m/d)
vor 2 Wochen
Walldorf, Deutschland SAP Vollzeit**We help the world run better** **YOUR FUTURE ROLE** The Senior / Expert Customer Success Partner (f/m/d) (CSP) works in a team of Customer Success Partners (CSP) to guide our Digital Supply Chain customers through their journey with our solutions. The CSP ensures that customer satisfaction, retention, renewals, references and upsells for Cloud products...
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Customer Success Manager
Vor 5 Tagen
Walldorf, , Germany Vistex Career Vollzeit 60.000 € - 120.000 € pro JahrVistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it's through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation,...
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SAP BDC Customer Success Partner
vor 2 Wochen
Walldorf, Deutschland SAP VollzeitWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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SAP BDC Customer Success Partner
vor 1 Woche
Walldorf, Deutschland SAP VollzeitWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Walldorf, Deutschland SAP Vollzeit**Wir helfen die Welt zu verbessern** Bei SAP ermöglichen wir es dir, dein Bestes zu geben. Unsere Unternehmenskultur schafft die Voraussetzungen, damit unsere Mitarbeiterinnen und Mitarbeiter ihr Innovationspotenzial entfalten und gemeinsam bahnbrechende Neuerungen entwickeln können. Wie erreichen wir dieses Ziel? Wir konzentrieren uns jeden Tag darauf,...
Customer Success Partner
vor 2 Wochen
We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you’ll build As part of the Global Finance & Quote-to-Cash Consumption Office, you will execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support and strengthen customer relationships, and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams, you will play a vital role in empowering your regional Customer Success Managers (CSMs) counterparts and driving meaningful impact in your responsible sub-solution through the following areas: Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers.Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives.Drive adoption, consumption, and value realization of the specific solution.Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities.Partner with account teams to identify upsell and cross-sell opportunities within the solution area.Deliver customer enablement sessions, workshops, and best-practice sharing tailored to the solution.Collaborate with product teams to provide feedback on customer needs and solution improvements.Track and report on adoption metrics, usage trends, and customer success KPIs for the solution.Support customers through key lifecycle milestones such as onboarding, go-live, and expansion.Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support. What you bring 7+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions.Understanding of Finance & Quote-to-Cash processes and business value.Ability to effectively identify adoption and consumption opportunities and track churn.Ability defining the product performance and deliver the supporting materials to the field.Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights.Looking to build experience in designing and implementing scalable customer success programs globally.Exceptional organizational, communication and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set prioritiesBusiness acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels EDUCATION AND QUALIFICATION Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of studyBusiness level English: FluentBachelor equivalent: yes, Masters: desired Where you belong The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP, we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications, data and AI. We are establishing the Global Finance & Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training, resources, and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization, align solutions with customer needs, and track metrics for continuous improvement.The office will also strengthen customer relationships through targeted outreach, advocacy programs, and feedback mechanisms to inform product enhancements. Furthermore, it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics.We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work directly with the customer to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn. Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 437906 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
