Student Hub Advisor

About usGUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education.  www.gusgermany.comYour Responsibilities The opportunity:The Student Hub Advisor supports students during their Bachelor’s or Master's degree studies by providing them with needed advice and support to successfully complete their degree program. The UE Student Hub Centre is the heart of operational services and the main contact point for students' questions concerning study-related topics or support needs: i.e. how do I apply for Bafög, how does health insurance work with health insurance, who should I talk to about -semester abroad -finding an internship - retake exams? where can I find an internship? I failed an exam, when can I retake it, how do I apply for a semester break? and much more. If you are a person who likes to help students learn skills and tools that will help them succeed in their career goals, this is the job for you.Key Activities & Responsibilities:Provide excellent and effective service to students in a timely mannerRespond to a wide variety of enquiries via different systems and in personOrganize student events & support student clubs to increase student engagement & sense of belongingOutreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needsHelp identify the students’ issues or needs and refer them to the appropriate support serviceKeep up-to-date information about support services on campus to be able to refer students to these supports as neededOversee & support peer mentor program, including helping to train student mentorsShare suggestions for improvements to the campus/learning environment with the responsible departmentOther related dutiesYour profileExcellent organizational skillsStrong conflict resolution skillsExcellent written and spoken languages skills in German and EnglishAbility to work in a fast-paced environmentAbility to work effectively in a multicultural environmentExcellent service skillsDemonstrated organizational experience in running events, such as welcome days or new student orientationDemonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher educationWhy us?What we offer:Opportunity to work with a great team in a dynamic and international environment30 days of vacation /5 working days per weekAfter successfully passing the probationary period, we offer subsidies for employees’ well-being through our health budget with preventive and aftercare servicesVarious online language courses and opportunities to participate in online collaboration coursesNumerous campus events from the fields of art, culture, business and scienceOpportunity to develop and implement new ideas and concept