Technical Support Engineer, Germany
vor 2 Wochen
XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.We’re looking for a driven and talented Technical Support Engineer like you to join our Technical Support team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers as a SaaS solution.This is a customer-facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues and be able to identify issues proactively by comprehensive production monitoring. As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows. You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey.We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical support - you will love this roleResponsibilitiesProvide Tier 3 support for XM Cyber customersMonitor the customer's production environments constantly, identify technical issues and trends before the customer notices itTake end-to-end ownership of technical issues and work closely with R&D until full resolutionPerform basic and advanced troubleshooting including DB analysis, log review, and researchDevelop and maintain troubleshooting skills and technical knowledgeBe able to multitask and prioritize incoming tasksDocument and share your knowledge, creating internal documents and self-help guides for customersMaintain excellent Customer Satisfaction by great service, product knowledge, and correct guidanceRespond to various technical issues in real-time to assure production system healthNative-level German communication skillsAt least 3 years of hands-on experience as a Technical Support EngineerSelf-learning abilities and a technical understandingAble to provide in-depth analyses in a short timeTroubleshooting and diagnosis capabilitiesExcellent communication skills and teamworkSelf-management, multitasking, and prioritization skillsFast learner with the ability to perform well under pressureFamiliarity with Linux/Unix and experience with additional OSsKnowledge of cloud solutions AWS, GCP and Azure – An advantageMonitoring solutions experience – Grafana, Prometheus or any others – An advantageManagerial experience - An advantageVisa Sponsorship: XM Cyber does not sponsor work visas for this position.
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Technical Support Engineer
Vor 6 Tagen
germany Dataiku VollzeitDataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.What to know...
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Technical Support Engineer
vor 3 Wochen
Germany SAJ VollzeitResponsibilities1.Technical Support & TroubleshootingProvide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.2. Project & Customer SupportSupport sales and project teams with technical...
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Product Support Engineer
vor 2 Wochen
germany Edmund Optics VollzeitJoin the excitement at Edmund Optics®, where we contribute shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.At Edmund Optics...
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Sales Engineer remote in Germany or Switzerland
vor 2 Wochen
Düsseldorf, , Germany Open Systems AG Vollzeit 60.000 € - 120.000 € pro JahrYou are an experience sales engineer with exposure to cybersecurity, SD WAN, SASE or SSE and fluent german and english speaker? This job is for you:(Sr) Sales Engineer remote in Germany or SwitzerlandYour missionAs a Sales Engineer you will cooperate closely with our Sales Executives to pursue and close opportunities. You are the technical expert in the...
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Technical Engineer Order Management
Vor 4 Tagen
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Technical Services Manager
vor 3 Wochen
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Electrical System Design Engineer H/F
vor 2 Wochen
germany Aventa VollzeitRole Definition As an Electrical Systems Design Engineer, you will be responsible for the design and engineering of cable systems. This involves defining technical solutions that meet customer requirements while considering environmental constraints. Your role will focus on optimizing solutions for competitiveness and feasibility. You will produce technical...
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Technical Support Specialist 3rd level
vor 2 Wochen
EMEA-Germany-Korntal-Münchingen FARO Technologies Vollzeit 80.000 € - 120.000 € pro JahrFARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry. We work with the largest...
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Logistics Expert
vor 2 Wochen
germany Aventa VollzeitRole Definition We are seeking a highly skilled Logistics Expert to join our team at our client's Dusseldorf headquarters. The successful candidate will be responsible for handling logistics and supply chain management during the project execution phase. This includes defining drums and transport specifications, managing Requests for Quotation (RfQ), and...
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Field Application Engineer
Vor 4 Tagen
Germany - Field Teledyne Technologies Vollzeit 45.000 € - 70.000 € pro JahrBe visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...
