PT Guest Services

Hendrick Toyota ApexLocation: 1210 Laura Village Dr, Apex, North Carolina 27523Summary: The intern program is designed to provide students with meaningful work experiences, on the job training, and ongoing personal development.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:Shadow management on general strategy of dealershipAssist dealership focus team on process improvement and customer/employee engagement projects.Completes special projects as directed by the General ManagerPrepares correspondence, reports, and other documents as assignedDirects calls to the appropriate department or person.Directs customers to the appropriate department or person.Performs filingOperates office machinesMaintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED√ High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:o Accountingo Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experience:o up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience:A desire to learn the automotive industry. Excellent communication and organizational skills are required.Certificates and Licenses:o Valid Driver’s Licenseo Automobile Salesperson LicenseComputer Skills:Basic Computer skills in order to utilize the company timekeeping system.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.Environment Demands:Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office and company personnel.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.