Leitender Techniker, Field Service

Vor 19 Stunden

Frankfurt am Main, Hessen, Deutschland Raytheon Technologies Vollzeit

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Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The Lead Technician is part of a dedicated on-site technical team representing Collins Aerospace actively supporting a strategically important customer. Working closely with the Field Service Manager (FSM), as technical focal responsible for troubleshooting, resolution and rectification of technical issues, primarily across Collins Interiors Commercial seating, extending to other products within the Interiors portfolio. Self motivated, often working independently and also on-site with the customer.

Role is based in Frankfurt with occasional travel to other Customer or Collins’ locations if required.

ESSENTIAL DUTIES AND RESPONSIBILITIES, performs a combination or all of the following:

Technical Support

Active member of the on-site technical support team providing broad technical support under the guidance of the resident Field Service Manager, working with Airline Maintenance and technical teams, maintaining Collins Aerospace products on or off the aircraftCertifying staff member with supervisory oversight for on-wing mod embodiment. Focus on Premium Seating, but may extend to Lighting, Safety & Cargo, GalleysSupports proactive customer and field team communicationCarries out on-wing troubleshooting, especially commercial premium seatingCapture relevant technical data including but not limited to, failure symptoms, troubleshooting data, use of diagnostic maintenance toolingAids the product support training team in facilitating and delivering Customer training on Collins Interiors commercial seatingWorks closely with Collins Product Support on Entry Into Service (EIS) support, including aircraft meet-&-greet, performance tracking, regular communication, as directed by supervisory teamSupports investigation and follow up, including trial and testing of modifications across Collins Interiors productsParticipates in periodic customer reliability meetings looking at in-service quality and product performance metricsHelp FSM and Product Support team with analysis of airline data related to failure, operations, overall product performance

RESPONSIBILITIES

Responsibilities may include facilitating on-wing maintenance, training, planning, reporting product performance, addressing customer complaints and resolving problemsWorks on complex problems where analysis of situations or data requires evaluation of various factorsExercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining resultsMaintains clear communication between Airline Technical Departments, on-site field team and other functional groups within Collins InteriorsAs a Collins Aerospace representative, customer engagement and communication is an essential part of this role, requiring both professionalism, a positive mindset and customer advocacy

EDUCATION and/or EXPERIENCE

Minimum 6 years related experience and/or training in an aircraft technical environment; or equivalent combination of education and experience. Commercial airline premium seating experience is preferredPart145 certifying staff preferred or have the skills/experience to achieve certifying staff status.

LANGUAGE & TECHNICAL SKILLS

Ability to read, write and communicate effectively in English and GermanAnalyze, and interpret general professional documents (eg CMM, SB, SL), technical procedures, and/or governmental regulations. Ability to write reports, business correspondence, and understand procedure manualsAbility to effectively communicate and respond to questions from Maintenance and Engineering customers. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAirframe License preferred

Leitender Techniker, Field Service

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