Systemadministratorin / Systemadministrator Unified Communication (m/w/d)

Deutsche Rentenversicherung Rheinland is more than just a public authority - we are one of the largest regional providers of statutory pension insurance in Germany with around 3,700 employees at our head office (Düsseldorf), 12 regional service centers and our own group of clinics with 5 rehabilitation clinics.Deutsche Rentenversicherung Nord Ost West Informationstechnik GmbH (NOW IT GmbH) provides IT services for all participants and thus for around 17,000 workplaces in the NOW IT network.What makes us special? Meaningful tasks, crisis-proof jobs and the best development opportunities. Whether in administration, IT, consulting or rehabilitation - with us, you will work in a modern environment with a real work-life balance, regular salary increases through step increases and pay scale adjustments as well as clear prospects for your career.We are looking to strengthen the Infrastructure Services division for the Competence Center (KC) Network, Unified Communication (UC) team at the earliest possible date in pay group 11 EntgO-DRVSystem Administrator Unified Communication (m/f/d)KC Netz manages the network (WAN and LAN) and unified communication at all NOW IT GmbH locations. This also includes the telephone systems of Deutsche Rentenversicherung MitteldeutschlandGerman Pension Insurance RhinelandGerman Pension Insurance WestphaliaGerman Pension Insurance Braunschweig - HanoverGerman Pension Insurance Berlin - BrandenburgIn addition to the telecommunications systems and their end devices (approx. 23,000 configured ports), systems for real-time communication (video, IM, presence), video conferencing systems and unified messaging (voicemail, fax and SMS) are also supported. In addition to basic communication, other applications (e.g. call center, accounting management, user management, CTI) are also supported.The aim is to provide the services offered by NOW IT in the field of unified communication in high quality while adhering to the agreed SLAs and to further develop them conceptually.The task is therefore associated with business trips within the Federal Republic of Germany.As a System Administrator (m/f/d) you will support us with, among other thingsthe analysis, planning, conception and further development, as well as the implementation, administration and maintenance of the subject areas- UC systems (VoIP, video)- Contact center solutions (ACD)- Attendant consoles- Video conferencing infrastructure- Unified messaging: voicemail, FAX and SMSYour qualificationYou have a bachelor's or university degree in computer science or a comparable relevant degree at level 6 of the German Qualifications Framework.Alternatively, you have completed relevant vocational training, e.g. IT specialist for system integration or application development, and can provide evidence of at least two years of professional experience in the above-mentioned areas.We would also like you to haveSound knowledge in the field of communication technologiesKnowledge in the administration of contact center solutionsKnowledge of the administration of video conferencing systems and servicesKnowledge of administration tools (e.g. Web UI, VM Ware, CLI, SFTP)Knowledge of the protocols used in IP-based installationsBasic knowledge of network protocols and the WAN infrastructureKnowledge of data protection and data securityKnowledge of the service catalog and the concluded service level agreements (SLA)Basic knowledge of network protocols and the WAN infrastructureExperience in dealing with customers and managing projectsYour personality profileA high degree of customer and service orientationConceptual and analytical skillsFlexibility, resilience and a high level of commitmentIndependent working style and continuous developmentWillingness to undertake occasional business tripsGood oral and written expression in the German languageWhat we offer youFlexible working hours with family-friendly working conditionsProfessional and future-oriented personnel development opportunities to provide you with the best possible support in your responsible jobCompany health management (including Urban Sports membership | company sports community)Subsidy for Germany TicketOwn market restaurant30 vacation days (additionally free on: Christmas Eve, New Year's Eve)An additional pension in accordance with the statutes of the Versorgungsanstalt des Bundes und der Länder (VBL)Application deadline: 19.12.2025Application: (Anja Mönkemeyer)With reference number D_189Salary range: Your remunerationWe value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age and sexual identity.Applications from women are expressly encouraged. The relevant legal regulations on the advancement of women apply. NOW IT/ DRV Rheinland takes professional integration in accordance with SGB IX seriously. Applications from severely disabled persons and persons of equal status will be given preferential consideration if they are equally suitable. Part-time employment is generally possible.Contact person for questions about the departmentMr. Sven Schmidt | Head of Team Unified Communication |The data protection regulations for NOW IT GmbH can be found on the website www.now-it.de under job advertisements. Information on data protection can be found on the homepage of Deutsche Rentenversicherung Rheinland under the search term "Data protection information for applicants".