Application Manager

Get ahead with ProsozWe support local authorities throughout Germany on their journey into the digital future.As a full-service provider, we deliver solutions from a single source - from software to consulting.To drive forward the digital transformation in municipal administration, we are looking for you as aApplication Manager (m/f/d) with a focus on CRM / ERP / DMSJoin our IT management team full-time, working from home or in Herten in the heart of the Ruhr area - and get ahead with the market leader for municipal IT solutionsThis will be your job..As an expertin the design and further development of our IT systems, you will play a central role in our team. Your diverse tasks will include, among other thingsYou will be involved in the further development of our new CRM system based on CAS genesisWorld. You will also take on tasks in the support of related areas such as ERP (Vemas) or DMS (d.velop)You coordinate and manage projects, both internally and with external partnersinsideYou determine the requirements for the CRM system (as well as for other specialist applications) together with colleaguesfrom the respective specialist departments, then implement them and communicate the changes to the usersinsideYou document the systems used and maintain the process manualYou support our internal userswith your technical knowledge in the selection and use of our internal tools (e.g. CRM, ERP, DMS). You will also be on hand to answer queries from our externalcustomers who use our servicesYou not only carry out troubleshooting and patch/release management, but also take responsibility for driving continuous improvementYou play a key role in shaping the consolidation and automation of internal IT processes and contribute to operating our systems at the highest levelThis is what we wish for..You have successfully completed a degree in business informatics or training as an IT specialist with business administration content or have a comparable qualification You have initial professional experience in the support of critical applications and systems (ideally CRM, alternatively also ERP or DMS) in a medium-sized company or with an IT service provider You have experience in the support of internal specialist processes, automation (scripting) and operational monitoring You ideally have knowledge of RestApi, JavaScript, TypeScript and SQL You are characterized by a high level of commitment, service orientation, independent, structured work and communication skills You ideally have project management experience and have already gained initial experience in requirements managementThis is how you might think...You fit in with us if the following sentences could also come from youI'm good on my own - we're unbeatable as a teamI keep my process and method expertise up to date so that I can actively contribute to improving our processesCollaboration only works with mutual appreciation, trust and open, honest communicationFlexibility is important so that I can react quickly and in good time to changing conditionsGood reasons for PROSOZ..High level of personal responsibility and short decision-making pathsAppreciative and open cooperation at eye level and a strong feedback culturePlenty of room to try things out and for your professional and personal developmentFlexible working hours and models that fully support your work-life balanceMobile working possibleHome office option throughout Germany - whether you live in Frankfurt, Berlin, Dresden, Munich, Leipzig, Cologne, Düsseldorf, Stuttgart, Hamburg, Bremen or anywhere else in Germany, for examplePermanent employment contract and at least 30 days' vacationAttractive remuneration package and numerous great benefitsComprehensive structured onboarding for orientation, arrival and networkingDo you have any questions?Your personal contact is Gina from our recruiting teamGina Vertgewall | Human Resources Management |We look forward to hearing from you - you can get in touch with us in just a few clicksFor reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.