Customer Technical Support Specialist

vor 2 Wochen


münchen, Deutschland OptiSigns Inc. Vollzeit

OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding technical support and thrive in a client-centric environment, we invite you to join our growing European team in Munich, Germany.

Position Overview

As a Customer Technical Support Specialist at OptiSigns, you will be at the frontline of ensuring that clients experience seamless integration and support across our SaaS digital signage platform. This hands-on role focuses on troubleshooting network connectivity (WiFi and hotspots), configuring user settings, and guiding clients through the onboarding process. You'll work with a variety of platforms, including Windows, Android, Raspberry Pi, and Linux, addressing hardware and software issues while maintaining a high standard of support that reflects our dedication to quality.

Key Responsibilities
  • Customer-Centric Technical Support: Resolve technical issues with a focus on network connectivity, device settings, and diagnostics for hardware and software issues across Windows, Apple, Android, and Linux operating systems
  • Client Onboarding & Training: Support new customers through the onboarding process, ensuring they can fully leverage OptiSigns’ digital signage capabilities
  • Efficient Ticket Management: Triage and address support tickets effectively, meeting a daily target of 25 closed tickets and ensuring resolutions within a 3-day timeframe
  • Clear Communication: Explain technical solutions clearly to non-technical users, maintaining a customer satisfaction target of 92%
  • Cross-Departmental Collaboration: Work closely with Product and Sales teams to troubleshoot complex issues, ensuring comprehensive support that addresses all client needs
Requirements
  • 2-5 Years of Technical Experience
  • Technical Proficiency: Expertise in troubleshooting network connectivity issues (WiFi, hotspots) and adjusting user settings across diverse operating systems (Windows, Android, Raspberry Pi, Linux)
  • Experience with SaaS and Digital Signage: Background in a technical support role, especially in SaaS or digital signage environments, is highly desirable
  • Prioritization Skills: Ability to manage a high volume of support tickets with efficiency and accuracy
  • Certifications: CompTIA, Network+, or other relevant certifications are beneficial
  • Interpersonal Skills: Strong ability to communicate technical concepts to non-technical audiences, fostering understanding and confidence in clients
  • Commitment to Excellence: Dedication to continuous improvement in customer support, including proactive training and development opportunities for the support team
Travel Requirements
  • First 3 Months: Onboarding Training in Houston, Texas
  • European Travel: Quarterly company-paid travel to industry events and client meetings across Europe
Benefits

Why Join OptiSigns?
At OptiSigns, we believe in building long-term relationships with our clients, ensuring they receive reliable, effective support every step of the way. Our team’s dedication to quality and proactive support has been instrumental in our success, and we’re looking for talented individuals who share this commitment to join us in shaping the future of digital signage.
If you’re a technically skilled, customer-focused professional ready to grow with a leader in digital signage, apply today to join the OptiSigns team



  • München, Deutschland Userlane GmbH Vollzeit

    **About Userlane** If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. **About the role** Technical Customer Support (Implementation and Service) As Technical Customer Support, you will be instrumental in...


  • München, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...


  • München, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...


  • Schwabing-West, München, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...


  • München, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a “customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...


  • 80335 München, Deutschland Apaleo Vollzeit

    **We are Apaleo!** Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. We're looking for a **Customer**...


  • 80335 München, Deutschland Apaleo Vollzeit

    **We are Apaleo!** Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. We're looking for a **Customer**...


  • München, Deutschland Haier Europe Vollzeit

    Job Posting Title Senior Technical Support Specialist The challenge For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction. We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true...


  • Garching bei München, Bayern, Deutschland SPIE Deutschland & Zentraleuropa GmbH Vollzeit

    Role OverviewAs a Customer Support Specialist at Company, you will be the first point of contact for our clients, providing exceptional service and support to resolve their queries and issues.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer complaints in a timely and professional mannerProvide product information...


  • München, Deutschland Userlane GmbH Vollzeit

    **About Userlane** If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. **About the role** Technical Solutions Support (Implementation and Service) As Technical Solutions Support, you will be instrumental in...


  • 80539 München, Deutschland GLONETPARTNERS Vollzeit

    We are seeking a Technical Battery Storage Specialist to lead technical discussions and provide expert guidance on battery storage technologies and trends. The role involves supporting large-scale projects, ensuring compliance with European regulations, and driving the development of product roadmaps. You will collaborate with clients and internal teams to...


  • München, Deutschland MotorK Vollzeit

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...


  • Kirchheim bei München, Deutschland NetApp Vollzeit

    Title: Technical Support Engineer - German Speaker Location: Kirchheim bei Munchen, DE, 85551 Requisition ID: 128475 Job SummaryAs a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid...


  • München, Deutschland PTC Inc. Vollzeit

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...


  • München, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    Bachelor's degree or equivalent - Experience using data and metrics to determine and drive improvements - Solid GTM/Sales, partner development, sales or alliances management experience in the Cloud space - Relevant experience with cloud migration / modernization - Fluency in German and English is required Are you a customer-obsessed builder with a passion...


  • München, Deutschland Celonis SE Vollzeit

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team**: You will be joining the Customer Support - Knowledge &...


  • Kirchheim bei München, Bayern, Deutschland Applied Materials Vollzeit

    Job Title: Technical Publication Engineer/Technical WriterAt Applied Materials, we are seeking a highly skilled Technical Publication Engineer/Technical Writer to join our team. As a key member of our Operations division, you will be responsible for creating and maintaining high-quality technical documentation for our complex products and systems.Key...


  • München, Deutschland Werfen Vollzeit

    **Job Overview**: - Post Date - August 22, 2024 - Number - WEBDE-2024-000021 - Job Function - Technical Service & Support - Location - München - Country - Germany **About the Position**: For further information please click here: Kunden Support Spezialist (m/w/d) - Hier bewerben!


  • München, Deutschland Caterpillar Vollzeit

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • München, Deutschland Softing Services GmbH Vollzeit

    **Mitarbeiter Technischer Support /** **Customer Success Specialist (m/w/d)**: **Über uns**: Softing hat sich mit seinen heute über 400 Mitarbeitern seit 1979 zu einem international erfolgreichen, börsennotierten Unternehmen mit einem Jahresumsatz von über 100 Mio. EUR entwickelt. Unsere Hard - und Software-Lösungen zur Datenkommunikation in den...