Technical Service Delivery Manager
Vor 4 Tagen
Technical Service Delivery Manager (m/w/d)
- 2024083OGE
Frankfurt am Main, Berlin, Dresden, Hamburg, München, Nürnberg, Senftenberg, Wolfsburg, Zwickau
- perational services (OS) ist einer der führenden ICT Service Provider im deutschen Markt und gilt als Backbone der Digitalisierung des Mittelstands. Sie ist die federführende, agile Einheit der Telekom Gruppe, um im deutschen Mittelstand die digitale Transformation nachhaltig zu beschleunigen. Mit über 1.000 hochqualifizierten Mitarbeitenden entwickelt und betreibt sie modernste Informationssysteme, managt Private & Public Cloud-Plattformen, sichert den langfristigen 24/7 Systemsupport und die Verfügbarkeit kritischer Betriebsprozesse
Verantwortlich für die fachliche Steuerung von mehreren Produktionseinheiten und Schnittstelle zum Service Delivery Management (SDM) für den beauftragten Leistungsumfang
Fachlich-inhaltliche Verantwortung des technischen/ betrieblichen Konzeptes inkl. Kostenkalkulation gegenüber dem SDM
Unterstützung des SDM hinsichtlich der Beauftragung und Kostenoptimierung
Optimierung der Leistungselemente und Erreichung des Zielkostenniveaus
Mitwirkung / Verzahnung der operativen Planung und des Forecasts mit SDM
Operative Verantwortung des Incident-, Problem-, Change- und Eskalationsmanagement innerhalb des beauftragten Leistungsumfangs gegenüber dem Kunden
Empfehlung für Portfoliokonsolidierung und Standardisierung, Definition von KPIs
Steuerung von kleineren Kundenprojekten von Initialisierung, Planung, Umsetzung, Controlling bis Abschluss
Fachliche Steuerung von Angestellten und externen Dienstleistern im größeren Umfang
Technische Unterstützung des Service Delivery Managements bei Bestandskunden
Weiterentwicklung, Optimierung und Wahrnehmung der Methoden & Verfahrensweisen im SM der OS
- Technische Kenntnisse im Umfeld Microsoft Services, Azure, M365
- Mehrjährige Berufserfahrung, davon fünf Jahre im Service Management mit verschiedenen Kunden
- Starker Wille, Verantwortung in Kundenbeziehungen zu übernehmen
- Sehr gutes kundenorientiertes, unternehmerisches Denken und Handeln, auch auf Management-Ebene
- Gute betriebswirtschaftliche Kenntnisse (Erarbeitung von Business Cases, Angebots- /Produktkalkulationen etc.)
- Sehr gute kommunikative Fähigkeiten auf allen Management-Ebenen
- Ausgeprägte soziale Kompetenz sowie Erfahrung im Coaching und der Wissensvermittlung
- Sehr gute, breite Kenntnisse im Bereich IT-Infrastruktur-Services sowie von Managed Services
- Sehr gute Akquisitionsfähigkeiten (erkennen von Sales-Opportunities)
- Ausgeprägte Präsentations- und Moderationsfähigkeiten, Verhandlungsgeschick
- Ausgeprägte Teamfähigkeit bei gleichzeitiger Führungskompetenz (Führungspersönlichkeit)
- Sehr gute Englischkenntnisse
- Mobiles
- Arbeiten
- Erfolgs-
- Beteiligung
- 37/5
- Regelarbeitszeit
- konten
30 Tage
Urlaub
- Vermögenswirksame
- Leistungen
- in den Telekom-
- Pensionsfond
- Versicherung
Fahrradleasings
- Aktienprogramm
- der Dt.Telekom AG
- für viele Produkte
- der Dt.Telekom
- Benefits
Verkehrsanbindung
OPERATIONAL SERVICES GMBH & CO. KG
HR-Team | Frankfurt Airport Center | Gebäude 234, HBK25
60549 Frankfurt am Main
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