EU Customer Fulfillment Process Engineer

vor 3 Wochen


Oelde, Deutschland Amazon TA Vollzeit

Amazon is seeking Site Process Engineers to work in the EU Process Engineering
(EU PE) team - can be hired as L5 or L6. The Site Process Engineer is an
onsite position.
The EU PE team is a group of operational leaders driving process
stabilization, standardization and continuous improvement for the EU Customer
Fulfilment Network. This team is essential to establish best in class process
performance across all different direct and indirect processes, accelerate
implementation of technological advancements and to strengthen the technical
acumen and process knowledge for the operational leaders across the FC
network. EU PE ensures the operations teams are equipped with the functional
expertise to successfully deliver expected gains for technology advances and
network wide process improvements.

The team drives process control and shifting mean performance with the outcome
of minimizing variation between shifts, building and region, to deliver strong
performance. The team works closely with Process System Engineering (PSE),
ACES PM, Central Ops, launch teams, operations engineering and reliability and
maintenance (RME) teams to improve the input metrics for each of the process
paths by prioritizing and channelling resources.

The Site Process Engineer works alongside with the FC Senior Leadership Team,
while keeping high collaboration with EU PE functions. This role is
responsible to deploy initiatives, build networking and relationship in the FC
and drive compliance for the initiatives within an assigned timeline. The Site
Process Engineer initiates and implements EU wide improvement activities. This
role requires the ability to demonstrate ownership for initiatives, understand
the initiatives in details, and influence to deliver meaningful results
translating to tangible productivity and efficiency gains in the FC.

Key job responsibilities
• Work on Back to Basics (B2B) initiatives identifying the top opportunities
in the FC in comparison with the other EU FCs. Start from the bottom 50%
processes, looking for the input metrics with the biggest gap to Benchmark and
implement the improvement action plan in close collaboration with the local
Operations Management team following the standard improvement templates.
a. Oversee the FC improvement program and set focus on most important areas,
based on the alignment with the FC Senior Leadership team.
b. Dive deep into the process performance by using available standard
reporting or create own data analysis, call out in in the daily dive deep
meetings and collect feedback from the local team to be able to convert this
information into a tangible improvement plan, that matters to the FC.
c. Review the open Action Plans on weekly basis, engaging the FC stakeholders
to complete the suggested actions and reach the desired targets.
d. Collaborate with the central PE functions and other Site PEs from the same
region to clarify any doubt process related and leveraging on their level of
expertise. Benchmarking initiatives are highly recommended to further reduce
variation across the FCs.
• Work on Continuous Improvement with the FC
a. Drive network best practice implementation, leveraging local initiative led
with local Ops and share them to EU PE for the review. Once approved the best
practice will be officially added to all EU Best Practice repository. This
process is fundamental to help the top 50% FCs to reach Best In Class through
the Variation Reduction process.
b. Strengthen the framework used to capture and scale FC innovation. New ideas
and projects from the FC will flow through a standard process and presented to
ACES process SMEs for the review.
c. Ensure big projects ideas from the FC (10M$+ WW saving) are captured in
the Operating Plan Q1 (OP1) Project Intake every year.
• Own the deployment of all the EU network initiatives assigned to the FC,
making sure that they are executed with the right timeline, reaching
compliance. Support the FC to commit on test and pilot for the EU Projects in
order to avoid delays and make sure that projects are then deployed and
reviewed in all the EU FCs.

• Partnership with the FC Ops:
a. Join the daily Gemba on the floor with FC Leadership in order to stay
aligned with FC top issues and Associate feedback.
b. Organize the weekly LSC Meeting with the FC Leadership Team updating the
Team on EU Variation Reduction, EU Projects rolled out in the FC, FC Best
practices shared at EU level and FC local initiatives eligible for test or
pilot.
c. Support the Site Leader and the FC Senior Management Team creating a strong
relationship with them, which allows the Site PE to gain their trust and buy-
in for all the initiatives. Beside standard task, SPE can support Site Leader
and Senior Ops on process related ad hoc tasks from the FC accounting for less
than 10% of the working time.
• Be ready to support or lead EU Projects to expand the initial scope and
coordinate more than one FC. This opportunity is really important to improve
project management skills and to deal with external stakeholders.
• During Q4 you will be deployed to the site management operational team,
based on the need of the building.
• Ability to travel as needed within your area of responsibility. Domestic and
regional travel estimate average: 0-10%. (Subject to change based on business
need).

### BASIC QUALIFICATIONS

• Degree from an accredited institution
• English and German, Common European Framework of Reference C1
• Experience in Operations as Area Manager or comparable experience
• High proficiency of technical knowledge of at least one Fulfillment process
path (Quriosity silvergold certification)


### PREFERRED QUALIFICATIONS

• Strong professional experience with Lean, Six Sigma and Kaizen methodologies
• Relevant knowledge of change management and continuous improvement
methodologies
• Excellent communication skills and detail orientation
• Ability to thrive in a fast-paced environment
• Ability to motivate a team

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

mwd



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