Process Improvement Specialist
vor 3 Wochen
As a Process Improvement Specialist, you will be responsible for:
- Processing issues reported by business partners and ensuring tracking of topics in the complaint management tool.
- Supporting all complaints, including status tracking.
- Contacting multiple departments regarding respective issues.
- Working according to the 8D method and handling report generation for management.
- Improving current reports to create more transparency and need for actions for management.
- Supporting the evaluation and maintenance of complaint key figures.
- Identifying risks and escalating particularly complaints for decision on proposed solution, especially in critical cases.
- Preparing complaints principles, guidelines, and processes for effective claim management in consultation with the respective corporate strategy of the department.
- Acting as an interface between business partners, products, product development, failure analysis responsible, and production with supervision.
- Preparing, organizing, and following up on regular appointments and workshops with internal and external partners.
- Independently processing transferred work packages and tasks.
As a Process Improvement Specialist, you should have:
- Enrolled in mechanical engineering, business administration, and engineering or a comparable program with completed basic studies.
- Interest in interdisciplinary and cross-functional context and work within a company.
- Experience in complaint management, problem-solving methods, ideally within the automotive industry.
- High degree of commitment and dedication, ability to work in a team, communication skills, independence, and initiative.
- Good analytical thinking.
- Very good English skills.
- Good MS-Office knowledge.
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Integration Specialist
vor 3 Wochen
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