Reklamationsbearbeiter mit Fokus auf Prozessoptimierung
vor 2 Monaten
Nagold, Baden-Württemberg, Deutschland
Endrich Bauelemente Vertriebs GmbH
Vollzeit
About the Job- We are seeking a highly skilled and experienced Complaints Handler to join our team at Endrich Bauelemente Vertriebs GmbH.
- The ideal candidate will have a strong background in Customer Service and Process Improvement, with a proven track record of resolving complex complaints and implementing effective solutions.
- Complaint Handling: Respond to and resolve customer complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
- Process Optimization: Analyze and improve existing processes to increase efficiency and effectiveness, identifying areas for improvement and implementing changes as needed.
- Cross-Functional Collaboration: Work closely with internal stakeholders, including sales, marketing, and logistics teams, to ensure seamless communication and coordination.
- Reporting and Analytics: Provide regular reports and insights to management on complaint trends, process improvements, and customer satisfaction metrics.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience: Minimum 3 years of experience in a customer-facing role, with a strong background in process improvement and complaint handling.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
- Endrich Bauelemente Vertriebs GmbH is a leading provider of high-tech products to the electronics industry, with a strong focus on quality and customer satisfaction.
- We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
- Our team is passionate about delivering exceptional results and making a positive impact on our customers and the community.
