Order Management Specialist

vor 4 Wochen

Kelsterbach, Hessen, Deutschland Cytiva Vollzeit
{"title": "Order Management Specialist", "description": "

Transform Human Health with Cytiva

Cytiva is a leading provider of innovative solutions for the life sciences industry. As an Order Management Specialist, you will play a critical role in ensuring the timely and accurate delivery of our products to customers worldwide.

Key Responsibilities:

  • Process customer orders in compliance with company policies and standard operating procedures
  • Demonstrate excellent data entry skills to quickly and accurately review and input data
  • Ensure pricing are updated correctly in the ERP
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
  • Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

Requirements:

  • High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role
  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook
  • Written and verbal communication skills
  • Fluent in English and German
  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

Preferred Qualifications:

  • EDI experience with electronic orders and invoices desirable
  • Strong focus on driving customer satisfaction

Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.

At Cytiva, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

", "lang_code": "en"}

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