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Technical Customer Support Specialist

vor 2 Monaten


Tuttlingen, Baden-Württemberg, Deutschland CHIRON Group Vollzeit

Key Responsibilities

̄ Overseeing and resolving technical issues for clients, service technicians, and operational branches (diagnosing, identifying, and rectifying errors)
̄ Evaluating specific cases and determining potential escalation to advanced support levels
̄ Advising clients on our service solutions
̄ Documenting inquiries, managing processes, and engaging with customers
̄ Generating service proposals and orders, including processing within ERP systems
̄ Organizing, coordinating, and providing technical assistance for service operations
̄ Supplying specialized tools and essential documentation
̄ Finalizing service requests and initiating subsequent actions

Required Qualifications

̄ Completed vocational training as an industrial mechanic, electrician, or mechatronics technician
̄ Several years of hands-on experience with milling processing centers preferred
̄ Familiarity with ERP systems, particularly SAP
̄ Proficient in MS Office applications
̄ Strong customer service orientation
̄ Proficiency in English is a plus
̄ Effective and professional communication abilities
̄ High level of commitment and self-management

What We Offer

̄ Competitive compensation package with various additional benefits
̄ Flexible working hours and options for remote work
̄ A modern and sustainable workplace environment
̄ A dedicated team with a proactive approach
̄ Comprehensive training and mentorship throughout the onboarding process
̄ Ample opportunities for creativity and personalized development
̄ Employer-supported retirement plan
̄ On-site dining facilities and numerous wellness, sports, and leisure activities
̄ Corporate benefits program

Are you prepared to advance your career?

We look forward to your application, including your expected start date and salary requirements, submitted through our application portal.

For any inquiries regarding this or other roles, please reach out to our HR team.

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