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Senior AV Engineer
vor 1 Monat
About The Role
proAV Limited is seeking an experienced Senior AV Engineer to join our team in Germany. As a key member of our global support services team, you will be responsible for providing high levels of customer service through onsite attendance and remote technical support.
The main purpose of the role is to maintain high levels of customer satisfaction through timely and effective fault resolution. You will be the go-to person for advanced technical diagnostics and escalated service calls, providing guidance and support to the wider field service team.
You will be responsible for ensuring fault resolution is to client satisfaction, upholding the commercial impact of the account. You shall be responsible for the management of and timely updating of fault tickets.
Key Responsibilities
- Field service engineering work as required
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Site surveys
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role
Required Skills
- Technically Advanced in AV / VC / UC technologies
- Able to Manage High Priority Incidents
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to act as a role model for the team
- Ability to multi task and prioritise
- Excellent communicator on both telephone and email
- Meticulous attention to detail
- Organised
- Flexible approach
