Aktuelle Jobs im Zusammenhang mit Service Business Manager - Darmstadt, Hessen - Instron
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Service Business Manager
vor 2 Monaten
Company Overview
Instron is a leading manufacturer of testing machines, with a global presence and a commitment to delivering exceptional customer service.
Job Summary
We are seeking a highly skilled Service Business Manager to join our team in Germany. As a key member of our European Service Business Unit, you will be responsible for developing and managing our IPS Germany Service Business.
Key Responsibilities
- Manage our IPS Team to achieve business objectives, promote good employee relations, and foster a culture of high motivation and commitment.
- Develop and grow trusting relationships with key accounts, acquire a thorough understanding of their needs, and coordinate periodic review meetings.
- Nurture relationships with existing contract accounts, up-sell services, and work closely with local Sales Teams and global Business Teams to grow our business.
- Grow our service business revenue and market share by acquiring new business, penetrating competitor accounts, and recovering previous customers.
- Provide timely response and support to customers, including handling complaints, and manage the IPS Germany P&L to achieve service revenue and margin targets.
- Provide leadership and management to the German service team, ensuring goals are met, and regularly observe and train staff to ensure they have the skills required to meet their business objectives.
- Ensure our business management systems are utilized correctly and accurately to provide efficient control of our service operation, monitor installation and warranty costs, and make a full contribution to the company's efforts to reduce costs, improve quality, and customer experience.
- Represent IPS Germany at Instron Germany GMBH management team meetings and ensure compliance with all relevant local legislation.
Requirements
- Degree level or equivalent qualification in Engineering.
- Full clean German driving license.
- Previous experience in a similar role, managing teams driven by objectives and financial targets, with a successful track record of selling profitable and sustainable service products.
- Good financial understanding and experience managing budgets and full P&L, with experience of managing and improving customers' experience, business development, sales, and negotiation.
- Strategy development and implementation, with the ability to prioritize through the evaluation of tasks and balancing competing stakeholder needs.
Working Conditions
The role will be office and field-based, with up to 60% travel required. A variety of office and factory environments with limited physical discomfort due to temperature, noise, dust, etc.
What We Offer
Competitive compensation and benefits, with the opportunity to join a high-performance team where you can have a significant impact.
Equal Opportunities Employer
Instron is an equal opportunities employer, committed to diversity and inclusion in the workplace.
