Operations Leadership Role for a Thriving Supply Chain Company
Vor 5 Tagen
At CoreTylynt, we're redefining the construction material supply chain with our innovative platform. As a team lead operations, you'll play a vital role in unlocking the vast potential of cross-border supply for the Western Market.
Our company has experienced exponential growth since its launch in 2022, serving hundreds of companies and generating triple-digit million GMV. We've eliminated middlemen and leveraged tech-first and AI to create a seamless connection between suppliers and buyers.
Our proprietary platform technology facilitates supply and demand matching while offering cloud inventory management, fulfillment solutions, and fintech capabilities. With a user-friendly experience, we empower businesses to thrive. Our international team counts 75+ FTEs across Germany, China, and India.
Key Responsibilities- Act as the primary point of contact for post-sales customer inquiries, ensuring timely and satisfactory resolution while staying aligned with business objectives.
- Develop and implement scalable processes to improve the customer experience, increase retention, and generate additional revenue streams.
- Lead and mentor a team of operations managers, providing coaching, support, and professional development opportunities.
- Collaborate with departments like Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives.
- Bachelor's or Master's degree in Business or a related field.
- Excellent communication skills in English, with proficiency in German a plus.
- A proven track record of leading teams, with experience in customer service, operations, or account management.
- Strong problem-solving skills, with ability to navigate complex challenges effectively.
- Experience with Salesforce is a significant advantage, enhancing your ability to manage customer relationships and operations efficiently.
- An entrepreneurial freedom-driven role with a pre-validated business model, poised for rapid growth.
- An opportunity to work with an experienced founding team, serial entrepreneurs, and seasoned executives.
- A future-proof job with an attractive salary (€100,000 - €120,000 per annum) in a successful, value-oriented company.
- A collaborative work environment, with beautiful office space in the heart of Berlin.
- The chance to make a significant impact within a rapidly growing company, working with an international intercultural team.
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