IT Service Delivery Leader for EMEA Business Unit

vor 2 Wochen

JettingenScheppach, Bayern, Deutschland Trane Technologies Vollzeit

This role is part of our Commercial HVAC (CHVAC) EMEA business unit, a leading provider of innovative heating, ventilation, and air conditioning solutions in the European, Middle Eastern, and African regions.

As the IT Service Delivery Leader, you will provide strategic leadership and oversight for information technology service operations for the AL-KO businesses. This role will also serve as a thought leader and strategic business partner for AL-KO businesses in the region.

Key Responsibilities:

Build and maintain strong business relationships, including an understanding of company-wide business processes and forward-looking technology needs

Own the application landscape for the AL-KO business in Europe and build a strategic application roadmap in conjunction with enterprise architecture and other EMEA IT Business partners

Partner with supply chain and operations stakeholders to define and deliver digital capabilities and automation that enable world-class agility and resilience while maximizing safety, efficiency, and product reliability

Establish and cultivate enterprise and external service delivery relationships to maximize the security, reliability, efficiency, and availability of infrastructure and client technologies

Own all aspects of service delivery for information technology infrastructure and client services, including partnership with enterprise, internal and external service delivery organizations

Apply lean principles to transform, maintain, and continuously improve IT service delivery with a relentless focus on internal customer enablement

Partner with other IT Service Delivery Leaders and Business Partners across Trane Technologies, building a network of others tasked with running the operational components of similar areas and apply best practices and lessons learned to continuously improve IT services delivery

Act as a point of contact for service issue escalation and crisis management response

Manage area communications, town halls, organization updates, executive briefings, and presentations

Utilize lean thinking and tools to identify cost savings opportunities through waste reduction and process optimization

Develop and own projects identified through lean events and strategic planning; collect and analyze data and provide proposals for continuous improvement initiatives

Coordinate and manage reporting, metrics, and Monthly Operating Reviews (MORs) and Management for Daily Improvement (MDI) for IT services delivery to ensure services are delivered to meet or exceed business expectations

Coach the team on lean tools and concepts including kaizen, value stream mapping, A3 problem solving, and visual management

Ensure that all systems within the area of responsibility comply with standards of internal control and other policies and regulations

Requirements and Key Competencies:

Bachelor's degree; MBA preferred

10+ years of people leadership experience in IT service delivery and/or business partnership in a manufacturing environment

Experience with SAP

Demonstrated Lean maturity and implementation

Proven history of leading complex projects to successful delivery

Strong written, verbal, and visual communication skills

Organization and planning skills

High degree of customer focus

Highly resourceful

Strong emotional intelligence

Self-motivation

Excellent analytical skills

Global exposure in a multi-national company is an asset

Ability to travel up to 20%

Why Trane Technologies?

A career in Trane Technologies' EMEA's IT team offers an exciting opportunity for growth and development in a dynamic industry, where you will translate business strategies into IT processes and make a meaningful impact on the organization's ambitious growth and sustainability goals.

Our people are our greatest asset. In return for everything you bring, we are committed to helping you thrive at work and at home. In support of this, we are open to hybrid working and flexible hours – ask us about it. We also support taking time away from work to focus on what's important to you. This can be through paid time off to volunteer towards a cause you care about, or time off when you need it, for whatever life throws your way.

In addition, when you join our CHVAC team, you'll also be part of Trane Technologies, the global leader in climate solutions for buildings, homes, and transportation. You will have 36,000+ colleagues working in more than 800 locations around the world. We are building a culture that is diverse, inclusive, respectful, and driven to provide an opportunity for all. Come join us and be part of it.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

More information about our company can be found here: www.tranetechnologies.com

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