Technical Service Product Manager

Vor 2 Tagen

Hamburg, Hamburg, Deutschland Olympus Vollzeit

Job Summary

We are seeking a highly skilled Technical Service Product Manager to join our team at Olympus. As a key member of our service organization, you will be responsible for managing the servicing of Infection Prevention (IP) products from a technical perspective throughout the entire service lifecycle.

Key Responsibilities

  • Define the technical standard for service activities in line with the requirements from legal manufacturers of IP products
  • Closely interact with the Field Service organization across EMEA to perform service activities at customers' sites
  • Understand the challenges of both legal manufacturers and Field Service Technicians, and strive for pragmatic and service-oriented solutions for customers
  • Cooperate with regional leads from the Field Service organization to drive expansion of service activities
  • Monitor the performance and quality of IP products in the market and share insights with legal manufacturers to foster continuous improvement

Requirements

  • Successfully completed studies in Engineering, Natural Sciences, Business Administration, or similar with a technical focus
  • Minimum 3 years of relevant professional experience, ideally in service-oriented business areas
  • Strong analytical thinking and structured decision-making skills
  • Excellent communication and collaboration skills with a sense for stakeholder management
  • Customer-oriented mindset and empathetic approach
  • Proactive behavior and intrinsic drive for own responsibilities
  • Experience in international and cross-cultural collaboration
  • Fluent in English (written and spoken)

What We Offer

  • Flexible working hours and remote work possibilities
  • 30 days of holidays per year
  • Modern office and inspiring working environment
  • Employee restaurant with live cooking and healthy food
  • Public transport ticket or free parking space
  • Company sport groups and in-house company gym
  • Employee Assistance Program for health, mental, and emotional well-being
  • Comprehensive company pension scheme
  • Company medical officer and vaccination offers
  • Childcare through our 'Buttje&Deern' partner
  • Bike leasing

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