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User Experience ServiceNow Specialist

vor 1 Monat

Erding, Deutschland Amadeus Vollzeit

About the Role

We are seeking a highly skilled User Experience (UX) specialist to join our ServiceNow Solutions Engineering team at Amadeus. As a UX analyst, you will play a key role in enhancing the current solution deployed, analyzing current usage, and proposing improvements.

Key Responsibilities

  • Research and provide support to understand user flows and context of usage
  • Ideate and Prototype: Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
  • Evaluate: Gather feedback with user tests
  • Contribute to the bigger ITSM picture by identifying design problems and propose elegant solutions
  • Follow-up: Check quality of the development

Requirements

  • Be enrolled in a Bachelor's or Master's degree with a major in User Experience, Engineering, Mathematics, Statistics, Computer Science, or related field
  • Advanced knowledge in UX methods and applying them on industry solutions (ServiceNow platform preferred)
  • Prototyping, wireframing, mockups (UI): Figma
  • Proficient in using visual design tools: Adobe/Figma
  • Aware of Agile working methods
  • Interest in UX/UI
  • Interest in Information Architecture
  • Comfortable with oral and written communication skills
  • Ability to communicate design processes, ideas, and solutions clearly and effectively to cross-functional teams
  • English speaker (native or advanced proven professional level)

What We Offer

  • Experience in one of the world's top software companies
  • Gain hands-on experience with our ServiceNow platform and portal
  • Opportunity to work with a dynamic team of professionals in a UX analyst role
  • Exposure to real-world projects and challenges
  • Impact millions of travelers around the globe
  • Enter a diverse and inclusive workplace
  • Join an innovative company which undertakes an amazing journey to the cloud
  • Flexible working hours to accommodate your studies
  • Bonus and discount schemes
  • Additional benefits, such as fitness offers and training, travel allowances, canteen, insurance, etc.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.