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Customer Success Manager

vor 2 Monaten


Hallbergmoos, Bayern, Deutschland SAP Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.

Key Responsibilities
  • Develop and execute customer success plans to drive customer satisfaction and retention.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Develop and maintain strong relationships with customers to understand their business needs and goals.
  • Identify and pursue new business opportunities to drive revenue growth.
Requirements
  • 2-5 years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer satisfaction and retention.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong business acumen and understanding of customer needs and pain points.
About SAP

SAP is a leading provider of enterprise software solutions, and we are committed to helping our customers succeed in their business endeavors. Our team is passionate about delivering exceptional customer experiences and driving business growth.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.