Senior Technical Operations Engineer for AI-Driven Customer Service

Vor 4 Tagen


Berlin, Berlin, Deutschland MANAGBL GmbH Vollzeit
About the Role

We are seeking a highly skilled Senior Technical Operations Engineer to join our team at MANAGBL GmbH. This is an exceptional opportunity to work on the technical backbone of our AI-powered customer service platform.

As a key member of our engineering team, you will be responsible for designing and implementing scalable and reliable systems that enable our AI-driven solutions to deliver seamless customer experiences.

Main Responsibilities
  • System Architecture and Design: Develop and maintain front-end and back-end systems to ensure high scalability and performance, with a focus on real-time audio communication using SIP infrastructure.
  • Release and Deployment Management: Oversee the release, deployment, and maintenance of our services, achieving near-zero downtime with a 99.99% reliability target.
  • Collaboration and Integration: Collaborate with partners to integrate systems and automate customer onboarding processes, ensuring smooth interactions between different components.
Requirements

To succeed in this role, you will need:

  • Technical Expertise: Strong knowledge of VoIP technologies, including SIP trunking, FreeSWITCH, and OpenSIPS, as well as proficiency with DevOps tools like Docker, Linux, GitLab, and CI/CD pipelines.
  • Programming Skills: Experience with at least one programming language (Python or JavaScript/TypeScript) and familiarity with public cloud platforms (AWS is a plus).
  • Problem-Solving Skills: Excellent problem-solving skills, with a proactive, ownership-oriented mindset, and strong communication skills to bridge technical and non-technical teams.
What We Offer
  • Competitive Salary: €80,000 - €120,000 per annum, depending on experience.
  • Bonus Scheme: Opportunity to earn a bonus based on individual and team performance.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement.


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