Senior Technical Operations Engineer for AI-Driven Customer Service
Vor 4 Tagen
We are seeking a highly skilled Senior Technical Operations Engineer to join our team at MANAGBL GmbH. This is an exceptional opportunity to work on the technical backbone of our AI-powered customer service platform.
As a key member of our engineering team, you will be responsible for designing and implementing scalable and reliable systems that enable our AI-driven solutions to deliver seamless customer experiences.
Main Responsibilities- System Architecture and Design: Develop and maintain front-end and back-end systems to ensure high scalability and performance, with a focus on real-time audio communication using SIP infrastructure.
- Release and Deployment Management: Oversee the release, deployment, and maintenance of our services, achieving near-zero downtime with a 99.99% reliability target.
- Collaboration and Integration: Collaborate with partners to integrate systems and automate customer onboarding processes, ensuring smooth interactions between different components.
To succeed in this role, you will need:
- Technical Expertise: Strong knowledge of VoIP technologies, including SIP trunking, FreeSWITCH, and OpenSIPS, as well as proficiency with DevOps tools like Docker, Linux, GitLab, and CI/CD pipelines.
- Programming Skills: Experience with at least one programming language (Python or JavaScript/TypeScript) and familiarity with public cloud platforms (AWS is a plus).
- Problem-Solving Skills: Excellent problem-solving skills, with a proactive, ownership-oriented mindset, and strong communication skills to bridge technical and non-technical teams.
- Competitive Salary: €80,000 - €120,000 per annum, depending on experience.
- Bonus Scheme: Opportunity to earn a bonus based on individual and team performance.
- Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Professional Development: Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement.
-
Berlin, Berlin, Deutschland AUTO1 Global Services SE & Co. KG VollzeitJob SummaryWe are seeking a highly skilled Conversational AI Product Manager to join our Customer Service Automation team at AUTO1 Global Services SE & Co. KG in Berlin, Germany.As a key member of our team, you will be responsible for leading the international roll-out and continuous improvement of our AI voice bot to enhance customer service efficiency and...
-
Berlin, Berlin, Deutschland SwitchUp VollzeitRevolutionize Subscription Management with AIWe're seeking a seasoned Senior Software Engineer to lead our next-generation product platform, addressing operational scalability through cutting-edge AI solutions.About SwitchUpAt SwitchUp, we're driven by fairness and innovation. Founded by Arik Meyer, former CEO of Audible.de, we operate profitably and...
-
Autonomous Vehicle Drive-by-Wire Systems Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland Motor Ai VollzeitJob OverviewMOTOR Ai, a Berlin-based startup, is at the forefront of developing certified Level 4 autonomous systems. We're looking for a skilled Autonomous Vehicle Drive-by-Wire Systems Engineer to join our team.
-
Senior AI Systems Architect
vor 3 Wochen
Berlin, Berlin, Deutschland Choco VollzeitRole OverviewWe are seeking a highly skilled Senior AI Systems Architect to spearhead our technical AI strategy, utilizing state-of-the-art large language models like GPT-4 to craft bespoke solutions for real-world problems.About the RoleLead end-to-end development, deployment, and optimization of AI systemsDrive Choco's technical AI vision, roadmap, and...
-
Technical Architect for Data-Driven Operations
vor 4 Wochen
Berlin, Berlin, Deutschland HelloFresh VollzeitWelcome to HelloFresh, one of the fastest-growing technology companies in Europe. We're seeking a Senior Staff Engineer to join our AdTech team in Berlin.About the RoleIn this challenging position, you'll collaborate closely with Engineering teams and Staff Engineers across both domains, providing support in their technical decision-making processes. Your...
-
AI Software Engineer for Innovation
Vor 6 Tagen
Berlin, Berlin, Deutschland Zenjob GmbH VollzeitAbout the RoleWe are seeking an experienced AI software engineer to join our team at Zenjob GmbH. The ideal candidate will have a strong background in developing customer-facing applications and integrating AI solutions into existing systems.What We OfferA competitive salary of EUR 90,000 - 110,000 per year, depending on experience.Your Key...
-
Senior Artificial Intelligence Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitWe're seeking a seasoned Senior AI Engineer to join our team at Project A Ventures in Berlin, Germany. As a key member of our innovative startup, you'll be instrumental in harnessing cutting-edge AI technology to transform regulatory workflows and foster speed and innovation in the Life Sciences industry.About the RoleAs a Senior AI Engineer, you'll own a...
-
Conversational AI Solutions Lead
vor 2 Wochen
Berlin, Berlin, Deutschland AUTO1 Group VollzeitJob DescriptionLead Conversational AI Solutions for Customer Service ExcellenceWe're seeking a skilled Product Manager to lead the international roll-out and continuous improvement of our AI voice bot, enhancing customer service efficiency and quality.Main Responsibilities:Spearhead the global deployment and optimization of our AI chatbot, ensuring seamless...
-
Technical Program Lead for Customer Experience
vor 4 Wochen
Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitJob OverviewAmazon's Customer Service department in Berlin is seeking an experienced Technical Program Lead to join the European CS team.The ideal candidate will be responsible for driving a high-visibility Customer Service Voice of Customers program that directly impacts the EU customer experience.About the RoleWe are looking for a skilled Program Manager...
-
Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitAbout the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at Raisin GmbH in Berlin, Germany.Job DescriptionThis is a full-time position that will be responsible for steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will oversee and manage the performance of...
-
Senior Front-End Developer
vor 4 Wochen
Berlin, Berlin, Deutschland Zapdeck AI VollzeitZapdeck AI is revolutionizing the presentation software industry with its cutting-edge AI technology. We are seeking an experienced Senior Front-End Developer to join our team and drive the development of our intuitive, high-performance web-based software interface.About the RoleAs a key member of our team, you will be responsible for leading front-end...
-
Senior Simulation Engineer for Logistics Innovation
vor 2 Wochen
Berlin, Berlin, Deutschland Amazon Deutschland Services GmbH VollzeitLogistics Innovation ExpertWe are seeking a highly skilled Senior Simulation Engineer to join our team at Amazon Deutschland Services GmbH. This role is responsible for designing, developing, and implementing innovative logistics solutions that drive efficiency and sustainability in our operations.About the RoleThis is an exciting opportunity to work on...
-
Berlin, Berlin, Deutschland Reliant AI VollzeitAbout Reliant AIWe're on a mission to empower knowledge workers across the globe by harnessing information to its fullest potential. Our vision is to drive innovation and progress in an ever-evolving world.At Reliant AI, we believe that unlocking the full potential of generative AI requires creating new products and user interfaces that address unmet needs...
-
Strategic Customer Service Operations Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Raisin VollzeitAbout the RoleThis is an exciting opportunity to take on a senior leadership position in our customer service operations team at Raisin.As a Strategic Customer Service Operations Lead, you will be responsible for overseeing and steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will also oversee...
-
Berlin, Berlin, Deutschland Motor Ai VollzeitMOTOR Ai is a Berlin-based startup pioneering the future of autonomous driving. With a focus on innovation and precision, we're at the forefront of developing Level 4 autonomous systems. Our team thrives on solving complex challenges to make cutting-edge technology a reality.About the RoleWe're seeking an experienced Autonomous Vehicle Design Engineer to...
-
Chief AI Visionary
vor 4 Wochen
Berlin, Berlin, Deutschland Leaping AI VollzeitOverviewLeaping AI, a pioneering company in voice AI technology, is revolutionizing customer interactions. As an employee #4, you will be part of a high-performing team combining industry experience with cutting-edge research insights.Salary and BenefitsThe estimated annual salary for this role is approximately €120,000 - €150,000, depending on your...
-
Data-Driven Full Stack Engineer
Vor 6 Tagen
Berlin, Berlin, Deutschland Zenjob GmbH VollzeitAI Integration Expert at Zenjob GmbHWe're on a mission to revolutionize the digital staffing platform, and we need a talented full-stack engineer to help us harness the power of artificial intelligence.About the role:We believe that AI will change the way companies work. We're embracing this change to outpace our competitors, streamline operations, and...
-
Conversational AI Product Lead
vor 2 Wochen
Berlin, Berlin, Deutschland AUTO1 Group VollzeitAt AUTO1 Group, we are revolutionizing the used car market with our cutting-edge technology.About the RoleWe are seeking a highly skilled Conversational AI Product Lead to join our Customer Service Automation team.This is an exciting opportunity to take full ownership of new features and integrations, and deliver measurable business impact.You will work...
-
AI Innovations Lead
Vor 4 Tagen
Berlin, Berlin, Deutschland DeepRec VollzeitRole: (Senior) Machine Learning Engineer - (German Speakers)Location: Berlin, Germany (Hybrid)Salary: €80k-€100k + €10k bonus We're seeking an experienced Senior Machine Learning Engineer to drive AI innovations and create cutting-edge solutions for businesses across Europe. Our fast-growing team is dedicated to delivering transformative AI...
-
Senior Backend Engineer
vor 2 Monaten
Berlin, Berlin, Deutschland Text Cortex AI UG (haftungsbeschränkt) VollzeitAbout UsWe are Text Cortex AI, a cutting-edge technology company on a mission to revolutionize the digital space. Our vision is to empower businesses to create high-quality content at scale, leveraging the power of AI language generation.Job DescriptionWe are seeking a highly skilled Senior Backend Engineer to join our team. As a key member of our technical...