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Service Operations Associate
vor 2 Monaten
About Worldline
Worldline stands at the forefront of the payments technology sector, shaping the future of how transactions are conducted globally. Our innovative solutions empower countless businesses, from local establishments to multinational corporations, facilitating seamless payment experiences across the globe.
Your Role
As part of our dedicated service management team, you will tackle ongoing challenges within the payment landscape. We pride ourselves on being a premier provider of inventive software solutions that support the transition to a cashless economy.
If you are eager to contribute to a company that values personal development within a dynamic industry and enjoy driving business outcomes through analytical insights and strategic initiatives, we would be delighted to hear from you.
Our team is composed of diligent and committed professionals who are excited to collaborate with you. We prioritize continuous enhancement and are always in search of fresh and creative methods to elevate quality, minimize expenses, deliver exceptional solutions, and enhance customer satisfaction. We seek an organized, innovative, and process-oriented individual to become a vital part of our operations.
Key Responsibilities
- Engage with a remote service management team during designated service level agreement (SLA) hours.
- Conduct initial assessments, diagnoses, and resolutions of fundamental issues related to our eHealth services.
- Identify and rectify problems by implementing corrective measures within established guidelines.
- Collaborate with colleagues for more complex issues, ensuring proper ticket creation for tracking.
- Develop and update knowledge documentation pertinent to your work.
Ideal Candidate Profile
We are looking for individuals who can independently address and resolve minor inquiries and challenges presented by our clients.
Successful candidates will demonstrate persistence in problem-solving and seek assistance when necessary.
We value those who are willing to share their expertise and document their solutions for the benefit of the team.
- Fluency in German is essential, as many of our clients communicate in this language.
- Proficiency in English at a technical level is required for effective communication within our international team.
- Strong interpersonal skills and a passion for customer engagement are crucial.
- A foundational understanding of system architectures, Linux operations, and potential experience in software development is advantageous.
Benefits and Opportunities
By becoming part of a global leader in the payments sector, you will enjoy a comprehensive array of benefits.
Shape the Future
We are embarking on an exciting journey towards the next advancements in payment technology. We seek visionary thinkers with a passion for innovation, a proactive mindset, and a desire for personal growth. Here, you will collaborate with ambitious colleagues worldwide, tackle unique challenges as a cohesive unit, and make a meaningful impact on society. With a culture that empowers, robust technology, and extensive training opportunities, we support your career advancement in any direction you choose.
We are proud to be an Equal Opportunity employer, committed to fostering a diverse and inclusive workplace.
