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Scientific Technical Support Expert
vor 2 Monaten
Job Summary:
We are seeking a highly skilled and experienced Customer Scientific Support Specialist to join our team at Bio-Rad Laboratories GmbH. As a key member of our Clinical Diagnostic team, you will be responsible for providing expert technical and scientific support to our customers in the field of Immunohematology.
Key Responsibilities:
- Provide first-level technical and scientific support to customers via phone, email, and remote sessions.
- Identify and resolve complex technical issues related to our Immunohematology products.
- Collaborate with cross-functional teams to develop and implement solutions to customer problems.
- Document and track customer interactions and issues in our CRM system.
- Work closely with our sales and marketing teams to provide technical and scientific expertise to support business growth.
Requirements:
- Bachelor's or Master's degree in a life science or related field.
- Minimum 2 years of experience in a diagnostic laboratory or related field.
- Strong knowledge of Immunohematology and related laboratory techniques.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- Access to cutting-edge technology and resources.
About Bio-Rad Laboratories GmbH:
Bio-Rad Laboratories GmbH is a leading manufacturer of life science research and clinical diagnostic products. We are committed to advancing scientific research and improving healthcare outcomes through innovative technologies and solutions.
