Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Stuttgart, Baden-Württemberg - GULP – experts united
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Technical Support Specialist
vor 1 Monat
Take your career to the next level with a rewarding role as a Technical Support Specialist in our team at GULP – experts united. We are seeking an experienced professional to join our dynamic team and contribute to delivering exceptional support services to our clients.
About the RoleWe are looking for a highly skilled and motivated Technical Support Specialist to join our team in Stuttgart, Germany. As a key member of our team, you will be responsible for providing expert-level support to our clients in the IT sector. Your primary focus will be on resolving complex technical issues, troubleshooting problems, and ensuring seamless customer experience.
Key Responsibilities- Provide technical support to clients via remote solutions, ensuring prompt resolution of issues and minimizing downtime.
- Classify faults and requests, and resolve problems as part of 2nd level support.
- Record and monitor service tickets, maintaining accurate records and communicating effectively with stakeholders.
- Work closely with 3rd level support teams to ensure comprehensive issue resolution.
- Support evaluation and project topics, contributing to the development of knowledge base and best practices.
- A completed training as an IT specialist or comparable qualification.
- Sound knowledge in one or more areas: Client hardware and software, Apple Mac, printers, and Office applications.
- Good knowledge of German language.
- High customer and user orientation, with a solution-oriented work approach and service mindset.
- Attractive, performance-related remuneration package.
- Direct placement in attractive positions with reputable companies.
- Trusted contacts to companies in the region through many years of market presence.
- Appreciative and trusting support throughout the entire placement process.
€45,000 - €60,000 per annum, depending on qualifications and experience.
