Aktuelle Jobs im Zusammenhang mit Field Service Engineer - Berlin, Berlin - Industrial Physics

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Field Service Engineer

vor 2 Monaten


Berlin, Berlin, Deutschland Industrial Physics Vollzeit

Job Summary

Industrial Physics is seeking a highly skilled Field Service Engineer to provide technical support for our customers worldwide. As a key member of our team, you will be responsible for delivering exceptional technical support services, ensuring timely and continuous delivery of quality solutions.

Key Responsibilities

  • Technical Support: Provide expert technical support to customers through various channels, including hotline support, remote support, and on-site visits.
  • Installation and Maintenance: Install, maintain, and operate our product range, ensuring seamless integration and optimal performance.
  • Problem-Solving: Develop new solutions, test, and prepare manuals and product guides to enhance customer experience.
  • Customer Training: Conduct on-site customer training and provide technical guidance to ensure customers are proficient in using our products.
  • Communication: Collaborate with the engineering team to resolve technical product incidents and report any failures or issues to ensure timely resolution.
  • Travel: Travel within the EMEA region up to 75% of the time, with occasional travel outside this region.

Requirements

  • Fluent English: Fluency in English is required, with other languages an advantage, particularly German.
  • Technical Background: Bachelor's or engineering degree or equivalent experience in a technical field.
  • Industry Experience: Previous experience in the canning and beverage industry is a plus.
  • Skills: Exceptional troubleshooting and problem-solving skills, hands-on approach, excellent communication skills, and ability to explain complex systems to non-technical individuals.

What We Offer

  • Flexible Working Hours: Enjoy flexible working hours and a home office for service activities without customer contact.