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Vor 6 Tagen
At Exide Technologies GmbH, we're seeking a highly skilled Senior Customer Service Representative to join our team in Germany. This exciting opportunity will see you play a pivotal role in ensuring customer satisfaction and delivering exceptional support to clients across the globe.
About UsWe're an internationally leading provider of innovative battery storage solutions for automotive and industrial applications. With 11 manufacturing facilities and 3 recycling centers across Europe, we've established ourselves as a key player in the industry.
Our company has a strong commitment to sustainability, fostering positive change for both the environment and people within the global energy storage system.
Job DescriptionThis is a challenging and rewarding role that requires a strong focus on customer satisfaction, problem-solving, and effective communication. As a Senior Customer Service Representative, you'll be responsible for:
- Representing the voice of the customer inside Exide Technologies GmbH and ensuring timely answers to customer inquiries.
- Assuring compliance with customer requirements according to Exide's policies and following up on customer audits.
- Participating and monitoring new projects and product homologations and re-qualifications.
- Maintaining and updating KPIs related to customer satisfaction (PPM, warranties, non-conformities, claims status etc.).
To succeed in this role, you'll need:
- A strong understanding of international quality standards, particularly ISO 9001 and ISO TS 16949.
- Experience working in the automotive industry.
- Excellent project management skills and knowledge of German and English languages.
In return for your expertise and dedication, we're offering:
- A competitive salary of €60,000 - €80,000 per annum, depending on experience.
- A hybrid working model, combining remote and office work to enable innovation.
- Professional growth opportunities and learning experiences.
- The chance to contribute to innovative projects and make a real impact in the industry.
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Hanau, Hessen, Deutschland Exide Technologies GmbH VollzeitCompany OverviewExide Technologies GmbH is a leading provider of innovative and sustainable battery storage solutions for the automotive and industrial sectors. With 11 manufacturing facilities and 3 recycling facilities across Europe, the company ensures resilience and a low CO2 footprint through its local supply chain. Exide serves over 6 billion customers...
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