Senior UX Researcher

About Sennheiser

Sennheiser is a leading manufacturer of audio products, with a rich history of innovation and a commitment to delivering exceptional sound experiences. As a global family business, we value collaboration, trust, and mutual support.

Job Summary

We are seeking an experienced Senior UX Researcher to join our team. As a key member of our product development team, you will play a crucial role in uncovering customer needs, integrating insights into our development process, and ensuring emerging solutions align with customer benefits.

Key Responsibilities

• Support product teams in systematically and validly uncovering customer needs, integrating insights into the development process, and ensuring emerging solutions are aligned with customer benefits.
• Collaborate with Customer Insights & Market Strategy to identify needs for complex and cross-functional UX issues, steer research activities to address them, and enable data-driven strategic decisions and forecasts.
• Contribute to building structures and processes for efficient and scalable UX Research within the organization, including establishing and maintaining a Research Repository, connecting existing data sources, moderating the UX Research Community, and developing a pool of participants and associated processes.
• Play a crucial role in democratizing UX Research within the organization by developing guides and templates, and providing training in UX fundamentals, mindset, and methods to empower project teams to execute operational user research.

Requirements

• Hold a degree in Social Sciences, Psychology, User Experience, Service Design, or similar fields with a focus on data collection and analysis. Additional qualifications in User Experience Research or Research Operations are a plus.
• Have several years of professional experience in independently applying qualitative and quantitative methods in UX Research, encompassing classical UX Research and addressing complex questions through statistical analysis or data triangulation.
• Have ideally encountered a broad range of user contexts (e.g., B2B, B2C, Hardware, Software) and worked in agile development teams.
• Understand the key metrics your colleagues need for decision-making and know how to present and communicate insights in a way that seamlessly integrates them into the product development process (e.g., Customer Journeys, Personas, JTBD).
• Be a curious and empathetic individual, passionate about UX Research, capable of inspiring others with your enthusiasm, and adept at easily conveying complex methods.
• Be able to independently conduct User Research in both English and German.

What We Offer

• A varied work environment in our international family business.
• Flexible working hours and the possibility of mobile working (up to 100%).
• An attractive collective agreement offering vacation and Christmas bonuses, a 35-hour week, and a company pension plan.
• Childcare services in our company day care center.
• Staff purchase, subsidized healthy food in the canteen, and job bike leasing.

Equal Opportunities Employer

Sennheiser is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of gender, nationality, orientation, ethnic and social origin, religion, disability, and age.